Consumer Learning Content Governance
Company: Citi
Location: Marion
Posted on: January 26, 2023
Job Description:
PBWML - LXD Content Governance Job DescriptionAs with all
members of the Citi team, the PBWML LXD Content Governance officer
is responsible for bringing our firm's Leadership Principles to
life every day. At Citi, We Take Ownership and challenge one
another to a higher standard in everything we do. We Deliver with
Pride, striving for client excellence, controls excellence and
operational excellence. And we recognize We Succeed Together by
valuing and learning from different perspectives to surpass
stakeholder expectations.The Content Governance officer's primary
responsibility is to support the maturation and sustainability of
an overarching content governance strategy and framework for the
LXD (and broader PBWML) organization. The work includes the
institution/ongoing governance of processes and structures spanning
the entire content lifecycle (including role and policy
definition). The Content Governance officer will work closely with
Operations, PBWM Learning stakeholders, and HR Learning leadership
to execute the change management and operationalization efforts
required to enact and sustain the LXD Content Governance strategy.
Core responsibilities are as follows: Responsibilities include:
- Collaborating with project teams to create centralized learning
and knowledge management content structure (authoring templates,
output templates, taxonomy, reuse strategy)
- Ensuring content is properly organized and tagged to enable
efficient access for both internal and external user
- Governing content quality processes and guidelines
- Establishing and maintaining a framework for internal
procedures in support of the content structure
- Creating and maintaining content structures for internal
users
- Ensuring expired content (documents and media) is properly
archived and follows internal retention policy
- Being a subject matter resource and consultant regarding
content structure and standards for GCB L&D team members
- Communicating updates and changes to governance-related
processes
- Interfacing with technology team for content structure,
classification, search optimization and other methodology
intersections, such as evolving performance support or knowledge
management practices
- Analyzing content usage for internal usage process improvement
and learner performance measurement
- Analyzing available data to make informed decisions about
content strategy and governance practices
- Simplifying LXD processes while maintaining controls that
support risk management
- Building relationships within PBWM Learning and DLTT to
maintain synergy in governance practices where appropriate
- Staying abreast of developing innovation and trends in the
field of content, knowledge management, and performance support
strategies in order to drive improvements.
- Providing regular updates to senior leadership regarding the
efficacy of content management strategyQualifications
- Deep understanding of taxonomy, classification systems of
thought, content organization, content structure and meta
tagging
- Understanding of the financial services industry, Citi specific
preferred
- Understanding of learner experience and content access and
consumption behaviors of the audience
- Passion for organization
- Superb attention to detail
- Strong analytical skills
- Design thinking
- Strong interpersonal and communication skills, both written and
verbal
- Experience in designing technical training and/or technical
writing is preferred
- Experience working in an agile environment is preferred
- Ability to work in ambiguity
- CuriosityRequirements:
- More than 2 years' experience in the field learning design,
development or knowledge management or related fieldEducation Level
- Bachelor's/University degree preferred or 2 years of experience
in a related field. - Job Family Group: Project and Program
Management - Job Family:Project Management Time Type: Full time
Primary Location: San Antonio Texas United States Primary Location
Salary Range: $76,510.00 - $114,770.00 Citi is an equal opportunity
and affirmative action employer.Qualified applicants will receive
consideration without regard to their race, color, religion, sex,
sexual orientation, gender identity, national origin, disability,
or status as a protected veteran.Citigroup Inc. and its
subsidiaries ("Citi") invite all qualified interested applicants to
apply for career opportunities. If you are a person with a
disability and need a reasonable accommodation to use our search
tools and/or apply for a career opportunity review Accessibility at
Citi .View the " EEO is the Law " poster. View the EEO is the Law
Supplement .View the EEO Policy Statement .View the Pay
Transparency Posting - Effective November 1, 2021, Citi requires
that all successful applicants for positions located in the United
States or Puerto Rico be fully vaccinated against COVID-19 as a
condition of employment and provide proof of such vaccination prior
to commencement of employment.
Keywords: Citi, San Antonio , Consumer Learning Content Governance, Other , Marion, Texas
Didn't find what you're looking for? Search again!
Loading more jobs...