Print Support Specialist I
Company: Ricoh Americas Corporation
Location: San Antonio
Posted on: January 27, 2023
**Come Create at Ricoh**
If you are seeking a team driven by passion and purpose, come
create with us at Ricoh. We are a team of information seekers and
customer-obsessed collaborators who aspire to deliver the services,
solutions, and technologies that empower business success. We are
looking for talented, inspired individuals to join us to help drive
high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects
people and technology, creates outstanding customer experiences,
and delivers innovation for businesses worldwide. We empower
digital workplaces by enabling individuals to work smarter from any
location and harness the power of informationhow it is collected,
stored, managed, and sharedto unlock the potential in every
organization. We deliver services and technologies that inspire our
customers success and guide them toward a better and more
sustainable future. If you are seeking a purpose-driven and
passionate team, come create with us, and help drive our
high-performance culture of excellence into tomorrow.
**Invest in yourself**
At Ricoh, you can:
+ Choose from a broad selection of medical, dental, life, and
disability insurance options.
+ Contribute to your financial security with Retirement Savings
Plan (401K), Health Savings Account (HSA), and Flexible Spending
Account (FSA) investments.
+ Augment your education with team member tuition assistance
+ Enjoy paid vacation time and paid holidays annually.
+ Tap into many other benefits to enhance your health, wellness,
and ongoing personal and professional development.
Responsible for the daily support of site specific network and
workstation printers. Responds to customer requests for technical
support and training with the focus being on customer service.
Documents all service calls and requests using TRAC Solution and
escalates serious problems to a Customer Service Technician and, as
necessary, to the Integrated Account Manager. Works to ensure that
the service level agreements between the customer and RICOH are
achieved. In addition, responsibilities may include the procurement
of printer hardware and the management of an on-site
**JOB DUTIES AND RESPONSIBILITIES**
+ Daily support of network and workstation printers
+ Responds to customer support requests and ensures that they are
resolved quickly, accurately, and professionally. Escalates
problems to a technician as necessary
+ Keeps the customer up to date on the progress of problem
+ Provides end users with detailed remote access knowledge and
documents complete trouble shooting information
+ Provides regular account updates, to include information on fleet
status and performance, to the Printer Fleet Manager or Integrated
+ Responsible for on-site hardware - consumables inventory
+ Responsible for printer procurement as required by the
+ Responsible for printer hot swap inventory
+ Documents and reports all fleet meter reads
+ Maintains printer fleet tools/databases
**QUALIFICATIONS (Education, Experience, and Certifications)**
+ Typically requires:
+ High School Diploma (or equivalent) with additional education
+ IT Help Desk Support experience (application - hardware
+ Technical Training - Certifications: HP Certifications
Ricoh is an EEO/Affirmative Action Employer --
Click Here to view Ricoh USA Benefits
Keywords: Ricoh Americas Corporation, San Antonio , Print Support Specialist I, Other , San Antonio, Texas
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