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Product Support Specialist-Card

Company: Transpecos Banks
Location: San Antonio
Posted on: January 27, 2023

Job Description:

Job DescriptionJob DescriptionJob Title: Product Specialist - CardSummary: Seeking an experienced professional with a strong working knowledge of credit and debit card operations, responsible for driving implementation and launch in market of credit card programs by collaborating with external partners, internal bank stakeholders, senior management, and project management teams.Wage Type: SalariedEssential Duties & Responsibilities:To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Primary business resource for credit card and debit card implementation projects. Identify and document program related processes and workstreams. Collaborate with program required vendors to understand integration and implementation requirements Develop strong functional business knowledge and technical understanding of technology platforms, operations, and servicing to assist in delivery of technology solutions for card products for TransPecos Bank. Understand, coordinate, and communicate sprint, testing and implementation schedules to ensure successful technology solutions build progress aligned with business strategy and objectives Identify potential roadblocks and develop recommendations Partner with teams (product, design, technology, risk, legal, compliance, ops, marketing, sales.) to manage prioritization, resourcing, controls, readiness, and go-to-market plans Carries out responsibilities in a manner consistent with our values and operating principles, in accordance with policy and applicable laws, and with a commitment to commitment to continuous improvement and process excellence. Proven ability to manage multiple initiatives simultaneously with clear structure and clarity Ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written) Ability to influence and partner / collaborate to drive cross-functional teams Ability to productively work in a matrix management organization Other duties as assigned.

Organizational Structure:Reports to: Head of Card ProgramsSupervises: NoneQualifications:Education: Bachelor's degree, or 8+ years of commensurate experience Working knowledge of Credit Card issuing, Card Operations/Service, IT and its supporting Lines of Businesses strongly preferredRequired Knowledge/Skills: Strong working knowledge of credit card operations and program requirements, including knowledge of processing, networks and back-end bank operations supporting the programs Knowledge of payment networks rules, regulations, and processes Ability to write user stories and contribute to overall work in the team sprints. Understanding of card product platform with UI's, API's, services, and data-driven insights that deliver unique experiences across the end-to-end card customer journeyTalents: Strong positivity Mission driven, competitive, goal oriented, and motivated to develop themselves and others Energetic, resourceful, and appropriate work intensity to get the work done Strong people acumen and relationship skills; Naturally pre-disposed to quickly establish positive personal and professional relationships Be a strong self-starter who can proactively engage with a virtual, cross-organizational team and demonstrate critical thinking without formal direction Positive, customer first, team-oriented attitude Possess interpersonal skills such as influence management, negotiation, and analytical/problem solving skills

Other: Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Must be able to lift to 20 Jobble

Keywords: Transpecos Banks, San Antonio , Product Support Specialist-Card, Other , San Antonio, Texas

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