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Security Advisor Intern

Company: CrowdStrike Holdings, Inc.
Location: San Antonio
Posted on: January 27, 2023

Job Description:

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

The Falcon Complete Security Advisor Intern works within a team of advisors focused on overall health and security posture of all Falcon Complete customers. The ideal candidate will demonstrate a combination of technical, security, and customer management skills aimed at guiding customers towards a successful and secure experience with Falcon Complete. Under the direction of leadership, this role will execute daily tasks to ensure Falcon Complete can achieve its mission to stop breaches.

Role Responsibilities

  • Assess customer's Falcon environment and ensure alignment with Falcon Complete standards.
  • Provide Falcon Complete customers with recommendations that align to improved security.
  • Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.
  • Contact customers directly upon identification of misalignment with Falcon Complete standards.
  • Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.
  • Develop and provide customers with service reports and stats as requested.
  • Partner with internal teams to ensure customer satisfaction.
  • Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.

    What You'll Need
    • Customer empathy and ability to guide customers towards desired outcome.
    • Excellent customer-facing communication skills including verbal and written.
    • Partner with CrowdStrike teams to troubleshoot and resolve customer issues.
    • Demonstrated knowledge of Windows, Linux, and MAC operating systems.
    • Demonstrated knowledge of threat detection and incident response.
    • Pursuing Bachelor's degree in Technology and/or Cybersecurity or relevant experience.

      • Knowledge of Malicious Code: Detection and Response
      • Knowledge of Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR).
      • Intrusion Detection and Response
      • Strong analytical capabilities and a desire to learn new things; experience working with customers a plus
      • Able to work across multiple teams to resolve customer issues and requests
      • Knowledge of the following frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE Att&ck, a plus.

        Here's what our previous interns have to say about our program:
        • The CrowdStrike Internship Experience (video)
        • Our feature on The Internship Show (podcast)

          We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

          CrowdStrike is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Keywords: CrowdStrike Holdings, Inc., San Antonio , Security Advisor Intern, Other , San Antonio, Texas

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