User Research Coordinator
Company: Spurs Sports and Entertainment
Location: San Antonio
Posted on: January 27, 2023
Job Description:
OverviewAt Spurs Sports & Entertainment (SS&E), we work in
service of something bigger than ourselves, its so much more than
the game or concert itself. It takes all members of our Spurs
Family to harness the power of sports and entertainment to build
moments that endure, memories that excite, and connections that
strengthen our community. -We are looking for User Research
Coordinator to join our family! -This position is responsible for
creating and leading analysis and research across all of SS&Es
properties. They will apply various data sources and research tools
to fulfil day-to-day research and surveying requests submitted from
all properties and departments, as well as assist in usability
testing, interviews and focus groups. -Does this sound like a fit?
If so, we want to hear from you! -In every position, each employee
is expected to: Demonstrate Alignment with SS&Es Core Values
and Mission, Collaborate with Internal/External Family Members and
Demonstrate Ongoing Development.Responsibilities
- Field ad-hoc research requests from around the organization,
working with other departments to fill one-off information requests
and data management challenges.
- Build and implement surveys based on internal requests,
providing assistance in the construction of questionnaires as well
as follow-up reporting and analysis.
- Proactively implement new research initiatives to understand
our customers based on long-term research plans and goals that
align with the organization's key initiatives
- Create clean, easy to understand visuals to optimally
communicate findings and recommendations with collaborator
groups.
- Build and maintain research roadmapQualifications
- 1+ year experience in related field
- Bachelors degree in business, information systems, analytics or
related field.
- Experience in general use surveying tool such as Survey Monkey
preferred.
- Demonstrate high level of interpersonal skills to handle acute
and confidential situations and information.
- Strong good oral and written communication skills
- The ability to work independently and coordinate multiple
tasks.
- Proficient in Microsoft Office, Excel, Word, Power Point and
other digital literacy required.
- Experience working in the Professional Sports and Entertainment
industry is a plus.
- Experience working with Scarbough/Neilsens PrimeLingo is a
plus.EEO Statement*SS&E is an Equal Opportunity Employer*
-Nothing contained in this job description is intended to be a
contract of employment, nor does any information contained herein
represent a guarantee of employment for a specific duration. Your
employment with SS&E is at will, which means that either you or
SS&E may terminate the relationship at any time. -We will
ensure that individuals with disabilities are provided reasonable
accommodation to participate in the job application or interview
process, to perform essential job functions, and to receive other
benefits and privileges of employment. Please contact us to request
accommodation.#LIDNP
Keywords: Spurs Sports and Entertainment, San Antonio , User Research Coordinator, Other , San Antonio, Texas
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