Client Service Representative
Company: VCA Antech
Location: San Antonio
Posted on: March 19, 2023
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Job Description:
ESSENTIAL FUNCTIONS: * Customer service functions, including:
greeting visitors, answering telephones, and guiding clients and
their pets to exam rooms * Scheduling and confirming appointments *
Placing outbound calls for follow-ups and reaching out to
prospective clients * Presenting and explaining fees, including
processing payments * Recommending, selecting, and obtaining
products and services, including prescriptions * Answering
questions regarding products and services, including educating
clients on general animal husbandry and non-medical pet care (i.e.,
heartworm prevention, housebreaking, and flea & tick control) *
Managing medical records, charts, reports and correspondence
QUALIFICATIONS: * At least one year of proven past experience
helping customers * High School Diploma/GED or equivalent *
Excellent listening and communication skills * Compassion for pets
and people-as well as awareness and understanding of others'
reactions * Proven decision-making skills to choose the most
appropriate course of action * The ability to integrate new
information into problem-solving * Proficiency in Microsoft Office
* Willingness to work non-traditional hours, including nights,
weekends and holidays * The ability to lift up to 40 lbs. and be
exposed to hazards associated with pets such as allergies,
contagious diseases, noises, odors, bites, scratches, and animal
waste If you are a current associate, you need to apply through our
internal career site. Please log into Workday and click on the
Career worklet on the landing page or search for Find Jobs.
Benefits: We offer competitive compensation along with a
comprehensive benefits package, including medical, dental, vision
and paid vacation/sick days, 401(k), generous employee pet
discounts and more! The information in this position description
indicates the general nature and level of work to be performed. It
is not designed to be interpreted as a comprehensive inventory of
all duties, responsibilities, and qualifications required of
associates assigned to this job. Management reserves the right to
revise the job description or require that other tasks be performed
when the circumstances of the job change (for example, emergencies,
change in personnel, workload, or technical development) We are
proud to be an Equal Opportunity Employer - Veterans / Disabled.
For a complete EEO statement please see our career page at
vcacareers.com
Keywords: VCA Antech, San Antonio , Client Service Representative, Other , San Antonio, Texas
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