Customer Service Rep
Company: Abacus
Location: San Antonio
Posted on: March 19, 2023
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Job Description:
JOB SUMMARY Customer Service RepPlease c... JOB DESCRIPTION
Customer Service Rep Please complete minimum of 1 reference check
and include this in the comments section in VNDLY. Requirements:
Typing: 35-40WPM and 2-3 years experience with all Microsoft Office
suite i.e. Excel, word, Power point etc. As a healthcare customer
service representative, you will be responsible for successfully
managing large amounts of orders through both inbound and outbound
calls and in-person in a center location. This will include
following communication scripts, handling different topics and
acting as a liaison between our company and its customers. In
addition, you will be responsible for evaluating all documents to
ensure that appropriate information has been obtained for billing
purposes. Handling patients, referral sources, and administrative
department inquires Communicating with insurance companies and/or
prior authorization requests Entering patient information into a
customer information system Ensuring customer satisfaction and
assisting them with issues/concerns related to their health Making
decisions as needed off-hours or without supervision to ensure an
uninterrupted supply of product to customers Developing knowledge
of customer needs and trends to improve customer satisfaction and
loyalty Becoming educated in qualifications of multiple insurances
to ensure clean order intake * Other job duties may be assigned as
needed Job Requirements We are looking for a CSR who combines
excellent customer service and problem-solving skills, with the
ability to work both independently and as a part of a team. You
should also have the time-management and organizational skills
necessary to effectively manage multiple expectations in a
fast-paced environment. It is also vital that you display
exceptional verbal and written communication, interpersonal and
active-listening skills, as well as the ability to prioritize
issues and respond accordingly. High School Diploma or GED, some
college- preferred Minimum 1 year of Customer Service Ability to
convey a positive and professional image to customers and employees
Maintain composure in high-pressure situations Capable of following
an issue through to its conclusion.
TECHNICAL SKILLS Must Have
SAN ANTONIO Texas 78216
CUSTOM FIELDS Location Code
90-062820 Source Type Confirmation JOB ID: 982 (Open Positions - 2
)
Keywords: Abacus, San Antonio , Customer Service Rep, Other , San Antonio, Texas
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