Tier 1 Help Desk Task Lead
Company: Chenega MIOS
Location: San Antonio
Posted on: March 19, 2023
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Job Description:
Tier 1 Help Desk Task Lead San Antonio, TX Join our Talent
Network Kapsuun Group (KG) KG is actively seeking a Tier 1 Help
Desk Task Lead Job Titles: Tier 1 Help Desk Task Lead Locations:
Fort Sam Houston, San Antonio, TX Clearances Required: Top Secret
Required Certifications: CompTIA Security+ CE(certification must be
unexpired) Minimum Qualifications * Bachelor's degree in a related
IT field * 10+ years of experience in IT customer support * 6+
years supervisory experience Knowledge, Skills and Abilities: *
Knowledge of Computer Systems Administration * Be able to use
latest versions of: * Microsoft Operating Systems * Microsoft
Office * Microsoft SharePoint * Microsoft .NET * MS SQL Server *
Microsoft Active Directory Administration * Ability to provide
senior level technical direction and engineering knowledge for IT
support activities to include: * The ability to perform
system-level configuration of products, including determination of
hardware, OS, and other platform specifications. * The ability to
provide assistance and oversight for all information systems
operations activities, including computer configuration,
operations, data entry, data control, LAN/MAN/WAN administration
and operations support, operating systems programming, system
security policy procedures, and/or web strategy and operations. *
The ability to supervise all contract personnel engaged in the
operation and support of network users, including all
communications equipment on various platforms in large scale or
multi- shift operations. * The ability to monitor and respond to
hardware, software, and wired/wireless network problems through
routine testing and analysis of all elements of the network
facilities, including power, software, communications machinery,
lines, modems, and terminals. Standard response procedures include
identification of a problem, notification of appropriate personnel,
complete troubleshooting or replacement procedures, and ensuring
that notification of the appropriate personnel that the system(s)
or equipment has returned to normal operations * The utilization of
software and hardware tools and and ability to identify and
diagnose complex problems and factors affecting network
performance. * The ability to support a variety of IT systems and
deploy commercial of the shelf (COTS) and Government Off The Shelf
(GOTS) technologies, including Microsoft, Linux, networking NSA
Type 1 encryption devices, VOIP, email, video teleconferencing, and
common desktop productivity tools. * The ability to support a
variety of SaaS offerings, including productivity suites, like
Microsoft Office 365. * It is desirable that the candidate lives
within 60 miles of Fort Sam Houston in San Antonio, TX. * It is
desirable that the candidate have experience with IT Service
Management (ITSM), for example, Remedy. Our EEO Policy The Chenega
Corporation is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, or protected veteran status and will not be
discriminated against on basis of disability. The Corporation's
Affirmative Action Plans are available for review by employees and
job seekers by contacting the EEO/AA Officer to schedule an
appointment during business hours. Equal Opportunity
Employer/Veterans/Disabled. Native Preference under PL 93-638.
Drug-free workplace. We participate in the E-Verify Employment
Verification Program. Read Chenega Corporation's Equal Opportunity
Statement
(https://www.chenega.com/Media/Default/Docs/Chenega%20Equal%20Employment%20Opportunity%20Statement.pdf)
. EEO is the law:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Pay Transparency Nondiscrimination Provision The contractor will
not discharge or in any other manner discriminate against employees
or applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
(https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
Persons with Disabilities If you are a person with a disability
requiring special accommodations or assistance to apply for a job
please contact recruiting@chenega.com or call (907) 771-5011. Join
our Talent Network
Keywords: Chenega MIOS, San Antonio , Tier 1 Help Desk Task Lead, Other , San Antonio, Texas
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