Intake Certification Specialist (SSVF)

Company: AGIF-National Veterans Outreach Program
Location: San Antonio
Posted on: March 19, 2023

Job Description:

Job Description JOB DUTIES & RESPONSIBILITIES The Intake Certification Specialist is a support position that assists the veterans' families seeking assistance from the organization. This position provides initial information on program services to all applicants and performs intake procedures to determine eligibility of the applicant, completes targeting criteria point system to determine priority of service, and gathers all certifying documents for verification of eligibility. The Intake/Certification Specialist must also secure the confidentiality of the documents until processed to the Support Services Case Manager. This position is also responsible for assisting the Case Manager in obtaining additional documents, assisting in the processing of support services request forms, and to perform data entry into the organization's Management Information System (MIS), the HMIS & Client Tracking System as may be necessary. This position will also tend to all incoming calls and direct them as necessary, and/or provide general information on the program services. This position requires a person that has a personality that interacts well with a diverse group of clients and staff members and must perform as a team member in the office. The Intake/Certification Specialist must always be sensitive and respectful of the veterans and families served. JOB REQUIREMENTS High school diploma or GED with at least four (4) years of work-related experience in customer service and general office procedures. Ability to multitask, dependable, self-motivated, work independently and as a team player. Candidate must have computer skills, good working knowledge of Microsoft Office, pleasant demeanor, and excellent verbal/written communication skills. Candidate must be able to pass a background record check, drug test and motor vehicle record check. Candidate must obtain a valid Texas driver's license and provide proof of automobile insurance. Employer reserves the right to hire the most qualified person if no applicants meet minimum qualifications. by Jobble

Keywords: AGIF-National Veterans Outreach Program, San Antonio , Intake Certification Specialist (SSVF), Other , San Antonio, Texas