Client Success Coordinator

Company: Stirista LLC
Location: San Antonio
Posted on: March 20, 2023

Job Description:

Job Description:

Job Description Job Title: Client Services Coordinator Department: Client Services Reports to: Director, Client Services Effective Date: August 2022 Job Summary: As a Client Services Coordinator (CSC) you will focus on the proactive management of accounts and understanding client goals. Our CSC will be responsible for Onboarding of new accounts and campaigns and providing building excellent client relationships to retain account loyalty and retention. Our CSC will support operations teams and other Client Services teammates to ensure adherence to project deadlines and KPIs, positive outcomes and demonstrable ROI for clients. Duties/Responsibilities: --- Provide departmental operations support for campaign logistics, monitoring, reporting, quality assurance, billing, meeting agendas, notes, estimates, proposals, timelines, and internal and external communication. --- Thoughtfully receive, respond to, and execute requests in a friendly and timely manner. --- Facilitate smooth client handoffs from Sales to Operations teams. --- Learn from internal subject matter experts about our services/products to deepen your own expertise. --- Communicate (written and oral) with clients and colleagues in an open, clear, friendly, confident manner. --- Takes initiative, anticipates needs, and recommends solutions proactively --- Demonstrates strong attention to detail and a focus on results. --- May need to ruffle feathers occasionally but must be able to do so very diplomatically. --- Show poise under pressure in a fast-paced, deadline-driven environment. --- Stay organized and manage multiple projects and deadlines at once. --- Prioritize and re-prioritize as new information rolls in. --- Translate our internal "technical speak" into client-friendly explanations. Required Skills/Abilities: --- Execution of email campaigns, postal campaigns, display, social, CTV/OTT advertising. --- Integrating data and custom audience segmentation into marketing initiatives. --- Creating project plans for marketing campaigns. --- Estimating project costs and preparing proposals. --- Strong sense of accountability and responsibility. --- Ability to work efficiently alone and collaborates as part of a team. --- Thinks critically and objectively. Demonstrates strategic decision-making. --- Openness to coaching, training, learning on the job, and adapts easily. --- Ability to function well in a high-paced and at times stressful environment with multiple demands, shifting priorities, ambiguity, and rapid change. Education and Experience: --- Entry-level or 1 year of advertising, marketing, customer success or data agency experience, or comparable experience in a professional environment. --- Marketing, advertising, communication majors or related experience preferred --- Proficient with Microsoft Office Suite, Google Suite, and related software. Physical Requirements: --- Prolonged periods of sitting at a desk and working on a computer. --- Must be able to lift up-to 25 pounds at times. Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. PI206239378

Keywords: Stirista LLC, San Antonio , Client Success Coordinator, Other , San Antonio, Texas