Bilingual (English / Spanish) Patient Access Representative (Full Time) - National Remote
Company: UnitedHealth Group
Location: San Antonio
Posted on: May 27, 2023
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Job Description:
You'll enjoy the flexibility to telecommute* from anywhere
within the U.S. as you take on some tough challenges.
Cuando se trata de salir adelante y tienes la voluntad de ganar,
vamos a llamarlo gran potencial de carrera ! Imagine being able to
get answers to your health plan questions from someone who speaks
the same language as you do. -Or, the opposite, not being able to
get the answers. -At UnitedHealth Group , we want our customers to
get those answers by speaking to one of our Bilingual
Representatives. -If you're fluent in English and Spanish, we can
show you how to put all of your skills, your passions and your
energy to work in a fast - growing environment.
Opportunities at Change Healthcare , part of the Optum family of
businesses. We are transforming the health care system through
innovative technology and analytics. Find opportunities to make a
difference in a variety of career areas as we all play a role in
accelerating health care transformation. Help us deliver
cutting-edge solutions for patients, hospitals and insurance
companies, resulting in healthier communities. Use your talents to
improve the health outcomes of millions of people and discover the
meaning behind: Caring. Connecting. Growing together.
The Patient Access Representative communicates effectively with
patients by accepting either inbound or outbound calls to identify
their needs. -This may include reviewing protocols and patient
history; scheduling/rescheduling/confirming/canceling appointments.
-This position builds strong communication skills and standard
knowledge of scheduling, including the ability to navigate
confidently through basic protocols.
This position is full-time (40 hours/week) Monday - Friday.
Employees are required to have flexibility to work any of our
8-hour shift schedules during our normal business hours of 8:00am -
6:00pm. It may be necessary, given the business need, to work
occasional overtime.
*All Telecommuters will be required to adhere to UnitedHealth
Group's Telecommuter Policy.
Primary Responsibilities:
Obtains current patient information for established and new
patients
Accurately enters and updates patient information in scheduling
system
Identifies payer source and verifies insurance eligibility
Reviews scheduling system for needed updated demographics and
consent forms
Provide messages or transfer the call to physicians and nurses
Protects/observes patient confidentiality per policies and
procedure.
Accurately imports registration documents into patients' electronic
health record
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher) or equivalent work
experience
Bilingual - English/Spanish
1+ years of customer services experience within a contact center or
healthcare environment.
Proven understanding of Microsoft operating systems
Preferred Qualifications:
1.5+ years of customer service experience within a contact center
or healthcare environment
Medical or dental office or medical scheduling knowledge
Telecommuting Requirements:
Required to have a dedicated work area established that is
separated from other living areas and provides information
privacy
Ability to keep all company sensitive documents secure (if
applicable)
Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet service
Soft Skills:
Detail-oriented personality
Good communication skills with the ability to provide great
customer service
Good interpersonal and active listening skills
Detail oriented with good oral and written skills
Careers with OptumInsight . Information and technology have amazing
power to transform the Healthcare industry and improve people's
lives. This is where it's happening. This is where you'll help
solve the problems that have never been solved. We're freeing
information so it can be used safely and securely wherever it's
needed. We're creating the very best ideas that can most easily be
put into action to help our clients improve the quality of care and
lower costs for millions. This is where the best and the brightest
work together to make positive change a reality. This is the place
to do your life's best work. SM
California, Colorado, Connecticut, Nevada, Washington, New York, or
Rhode Island Residents Only: The salary range for California /
Colorado / Connecticut / Nevada / Washington / New York / Rhode
Island residents is $16.00 - $27.31. Pay is based on several
factors including but not limited to education, work experience,
certifications, etc. In addition to your salary, UnitedHealth Group
offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
#RPO #YELLOW
Keywords: UnitedHealth Group, San Antonio , Bilingual (English / Spanish) Patient Access Representative (Full Time) - National Remote, Other , San Antonio, Texas
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