Reception Specialist
Company: TSAOG Orthopaedics & Spine
Location: San Antonio
Posted on: May 27, 2023
Job Description:
Job Details
Job Location
Ridgewood Orthopaedic - SAN ANTONIO, TX
Salary Range
$14.00
Description
Get to know us:
TSAOG Orthopaedics and Spine is a large multi-specialty physician
group. We have been here since 1947 and were not going anywhere. We
take a big part in Community outreach with our Light Charity
program. If you are looking for a team that enjoys Laughing, is
Family orientated, and has the work hard play hard mentality, then
this company is for you. We value Respect, Communication,
Accountability, Dependability and Compassion. A place where you can
rely on great Teamwork and Integrity. We are a place that is true
to its values. If this is what you are looking for then look no
further.
Summary of position:
We are looking for a sharp, ambitious, and enthusiastic
Receptionist Specialist to join our team. The successful candidate
is someone that is passionate about working in a care team model
with a personal responsibility of providing care for our
orthopaedics patients and clinical support to the team. The right
candidate will be able to provide an exceptional patient care
experience that promotes healing and recovery, and having an
attention to detail mindset while being caring and
compassionate.
If youre a people person looking to join an amazing company in the
world of Orthopaedics, this is the place for you!
What you'll do:
DUTIES INCLUDE, BUT ARE NOT LIMITED TO:
- Greets customers in a polite, prompt, and helpful manner.
Provides any necessary instruction/directions. Informs appropriate
department/person of customers arrival.
- Verbally informs patient of wait time.
- Updates patient information (such as insurance cards, drivers
license, authorizations, and referrals), provides any necessary
forms needing completion, and obtains signatures as necessary.
- Administers appropriate forms needing completion and obtains
signatures as necessary. This may include, but not limited to, the
following:
- Privacy policies
- Financial policies
- Collects co-payments, deductibles and outstanding balances such
as out-of-pocket expenses - utilizing eligibility and phone
report.
- Refers patients to Financial Counselor for payment agreements,
or detailed explanations of benefits.
- Answers phones in a pleasant manner and deals with customer
needs expeditiously.
- Schedules follow-up appointments, as required, and attach
referral requests.
- Enters charges into computer system.
- Assembles new patient charts for next day clinic.
- Balance daily collections with time of service payment summary
report, and prepares deposit slip.
- If on early shift, employee must lock collection bag in safe at
the end of his/her shift.
- Daily: Carries out appropriate actions related to hold and
practice buckets.
- Accepts delivers, enters in to log, and notifies appropriate
party. Directs package, as requested, to the appropriate party
documenting date and location sent.
What you'll need:
- Must have a High School Diploma or equivalent.
- Must have at least one-year work experience in a clinical
setting, or equivalent experience in a customer service role.
- Must have exceptional customer service skills. Familiarity with
insurance benefits is a plus. Must be computer literate, with basic
knowledge of MS office products, and general office machines such
as fax, copier, etc..
- Must have the ability to mutli-task, work in a fast-paced work
environment, and demonstrate team cooperation..
- Other duties to be assigned as necessary and may vary at times,
as needed by your immediate supervisor or as directed by the
company.
- Requires prolonged sitting, stretching, and some bending.
Requires eye hand coordination and manual dexterity sufficient to
operate a keyboard, photocopies, telephone, and other equipment.
Requires normal range of hearing and eyesight to record, prepare
and communicate appropriate information to patients and team
members. Normal but fast-paced work environment.
Keywords: TSAOG Orthopaedics & Spine, San Antonio , Reception Specialist, Other , San Antonio, Texas
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