Intake Associate
Company: Sedgwick
Location: San Antonio
Posted on: May 28, 2023
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Job Description:
Taking care of people is at the heart of everything we do, and
we start by taking care of you, our valued colleague. A career at
Sedgwick means experiencing our culture of caring. It means having
flexibility and time for all the things that are important to you.
It's an opportunity to do something meaningful, each and every day.
It's having support for your mental, physical, financial and
professional needs. It means sharpening your skills and growing
your career. And it means working in an environment that celebrates
diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a
positive impact on the world through the people and organizations
we serve. If you are someone who is driven to make a difference,
who enjoys a challenge and above all, if you're someone who cares,
there's a place for you here. Join us and contribute to Sedgwick
being a great place to work.
Great Place to Work -
Most Loved Workplace -
Forbes Best-in-State Employer
Intake Associate
PRIMARY PURPOSE : To serve as the first point of contact for
customer service incoming calls; to handle standard calls with
normal supervision; and to provide information regarding general
disability policies.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Answers incoming calls for the customer service unit including
calls from clients, claimants, and physicians.
Provides effective explanations of benefits, procedures, claim
status, or payment information to clients and claimants.
Enters claims data into claims management system upon requesting
the appropriate information and analyzing the responses.
Requests physician certification and/or extensions from medical
offices and enters into claims system.
Documents telephone conversations pertinent to the claims process
in claims notes.
Logs all telephone calls into claims management system.
Attendance during scheduled work hours is required.
QUALIFICATIONS
Education & Licensing
High school diploma or GED required.
Experience
One (1) year customer service experience or equivalent combination
of education and experience required.
Skills & Knowledge
Good customer service skills
Good listening and comprehension skills
Excellent oral and written communication
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to
reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment
and discretion; ability to handle work-related stress; ability to
handle multiple priorities simultaneously; and ability to meet
deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe
the general nature and level of work being performed by a colleague
assigned to this description. They are not intended to constitute a
comprehensive list of functions, duties, or local variances.
Management retains the discretion to add or to change the duties of
the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free
Workplace.
If you're excited about this role but your experience doesn't align
perfectly with every qualification in the job description, consider
applying for it anyway! Sedgwick is building a diverse, equitable,
and inclusive workplace and recognizes that each person possesses a
unique combination of skills, knowledge, and experience. You may be
just the right candidate for this or other roles.
Taking care of people is at the heart of everything we do. Caring
counts
Sedgwick is a leading global provider of technology-enabled risk,
benefits and integrated business solutions. Every day, in every
time zone, the most well-known and respected organizations place
their trust in us to help their employees regain health and
productivity, guide their consumers through the claims process,
protect their brand and minimize business interruptions. Our more
than 30,000 colleagues across 80 countries embrace our shared
purpose and values as they demonstrate what it means to work for an
organization committed to doing the right thing - one where caring
counts. Watch this video to learn more about us.
(https://www.youtube.com/watch?v=ywxedjBGSfA)
Keywords: Sedgwick, San Antonio , Intake Associate, Other , San Antonio, Texas
Click
here to apply!
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