Intake Associate

Company: Sedgwick
Location: San Antonio
Posted on: May 28, 2023

Job Description:

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work -
Most Loved Workplace -
Forbes Best-in-State Employer
Intake Associate
PRIMARY PURPOSE : To serve as the first point of contact for customer service incoming calls; to handle standard calls with normal supervision; and to provide information regarding general disability policies.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES

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  Answers incoming calls for the customer service unit including calls from clients, claimants, and physicians.
  
  
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  Provides effective explanations of benefits, procedures, claim status, or payment information to clients and claimants.
  
  
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  Enters claims data into claims management system upon requesting the appropriate information and analyzing the responses.
  
  
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  Requests physician certification and/or extensions from medical offices and enters into claims system.
  
  
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  Documents telephone conversations pertinent to the claims process in claims notes.
  
  
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  Logs all telephone calls into claims management system.
  
  
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  Attendance during scheduled work hours is required.
  
  
  QUALIFICATIONS
  Education & Licensing
  High school diploma or GED required.
  Experience
  One (1) year customer service experience or equivalent combination of education and experience required.
  Skills & Knowledge
  
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    Good customer service skills
    
    
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    Good listening and comprehension skills
    
    
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    Excellent oral and written communication
    
    
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    PC literate, including Microsoft Office products
    
    
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    Analytical and interpretive skills
    
    
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    Strong organizational skills
    
    
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    Excellent interpersonal skills
    
    
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    Ability to work in a team environment
    
    
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    Ability to meet or exceed Performance Competencies
    
    
    WORK ENVIRONMENT
    When applicable and appropriate, consideration will be given to reasonable accommodations.
    Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
    Physical: Computer keyboarding, travel as required
    Auditory/Visual: Hearing, vision and talking
    The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
    Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
    If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
    Taking care of people is at the heart of everything we do. Caring counts
    Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing - one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)

Keywords: Sedgwick, San Antonio , Intake Associate, Other , San Antonio, Texas