Company: Acara Healthcare
Location: San Antonio
Posted on: May 28, 2023
The Field Supervisor is supervised by the Branch Manager, Regional Director, and Executive Director. The Field Supervisor is responsible for the management and coordination of the patient services within the agency and oversees the Personal Attendant (PCA). Primary responsibilities include in-person supervisory visits to assess and document that the services delivery plan is adequate, client continues to need the services, needs a services delivery plan change, ensures attendant is competent and is providing the authorized tasks. Document supervisory visits and maintain client's documentation in the client's file. Combine a supervisory visit and a new attendant orientation. Work schedule may vary as needed to appropriately manage the services.
Essential Job Functions
Attends work on a regular and predictable schedule in accordance with agency leave policy and preforms other duties as assigned. 1. Ensures health and safety of clients/staff. 2. Communicating with State Case Workers and MCO Service Coordinators regarding service breaks and /or client's issues in a timely manner. 3. Manage the PCA staff, including, but not limited to, staff evaluations, monitoring and scheduling required staff training. 4. Staffing PCA's for clients. 5. Completes required forms and documents in accordance with the company policy and state and/or federal regulations. 6. Collects and assembles project for weekly/monthly reporting. 7. Completes required visits and submits documentation to be entered in a timely manner basis. 8. Preforms quality assurance for client charts. 9. Has line authority over all staff in the agency: monitors PCA schedules, leave approval, and follows the agency's procedures regarding overtime and leave. 10. Preforms special assignments at the request of the Regional Director and Executive Director. 11. May serve as acting Regional Director as assigned.
Knowledge Skills Abilities
Ability to problem solve; have critical thinking and professional judgment skills; can see multiple solutions to problems and choose the best possible one for the needs of the clients and the business. Exceptional interpersonal skills: flexible ability to work and communicate successfully with clients, doctors, and technical staff. Knowledge to handle and disseminate confidential information appropriately. Knowledge of office management principles and practices and administrative procedures. Skilled in communicating effectively both written and oral. Skilled in establishing and maintaining effective working relationships, including the ability to work with people under pressure. Skilled in the use of computer and related equipment, including the use of Microsoft Office and computer-based systems, Ability to organize, prioritize assignments and develop work plan, coordinates administrative assignments, and adheres to strict deadlines. Ability to coordinate with other staff, departments, officials, agencies, organizations, and the public. Ability to prepare concise reports, summaries, documents, and other.
Publications. Ability to analyze and solve work problems. Ability to work effectively in an environment of change. Ability to establish and maintain effectively working relationships with superiors, peers, subordinates, and board members. Ability to defuse tense situations in a professional demeanor. Ability to handle confidential and sensitive information with fact and discretion. Ability to preform multiple tasks simultaneously and with interruptions. Ability to respond to irate telephone inquiries in a manner that will de-escalate the situation. Ability to work independently an operate effectively within established guidelines. Ability to establish and maintain effectively working relationships and support a team-based environment. Ability to display flexibility while working with deadlines and stressful workloads. Ability to coordinate and collaborate multiple agencies and lead contacts. Ability to adhere to strict confidentiality guidelines. Ability to provide excellent customer service and strong cultural competency. Ability to demonstrate commitment to the to the agency's mission and workplace/service values. Ability to lift 50 pounds. Ability to stand/walk on hard floors for extended period.
Keywords: Acara Healthcare, San Antonio , Field Supervisor, Other , San Antonio, Texas
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