Field Supervisor
Company: Acara Healthcare
Location: San Antonio
Posted on: May 28, 2023
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Job Description:
Description
The Field Supervisor is supervised by the Branch Manager, Regional
Director, and Executive Director. The Field Supervisor is
responsible for the management and coordination of the patient
services within the agency and oversees the Personal Attendant
(PCA). Primary responsibilities include in-person supervisory
visits to assess and document that the services delivery plan is
adequate, client continues to need the services, needs a services
delivery plan change, ensures attendant is competent and is
providing the authorized tasks. Document supervisory visits and
maintain client's documentation in the client's file. Combine a
supervisory visit and a new attendant orientation. Work schedule
may vary as needed to appropriately manage the services.
Essential Job Functions
Attends work on a regular and predictable schedule in accordance
with agency leave policy and preforms other duties as assigned. 1.
Ensures health and safety of clients/staff. 2. Communicating with
State Case Workers and MCO Service Coordinators regarding service
breaks and /or client's issues in a timely manner. 3. Manage the
PCA staff, including, but not limited to, staff evaluations,
monitoring and scheduling required staff training. 4. Staffing
PCA's for clients. 5. Completes required forms and documents in
accordance with the company policy and state and/or federal
regulations. 6. Collects and assembles project for weekly/monthly
reporting. 7. Completes required visits and submits documentation
to be entered in a timely manner basis. 8. Preforms quality
assurance for client charts. 9. Has line authority over all staff
in the agency: monitors PCA schedules, leave approval, and follows
the agency's procedures regarding overtime and leave. 10. Preforms
special assignments at the request of the Regional Director and
Executive Director. 11. May serve as acting Regional Director as
assigned.
Knowledge Skills Abilities
Ability to problem solve; have critical thinking and professional
judgment skills; can see multiple solutions to problems and choose
the best possible one for the needs of the clients and the
business. Exceptional interpersonal skills: flexible ability to
work and communicate successfully with clients, doctors, and
technical staff. Knowledge to handle and disseminate confidential
information appropriately. Knowledge of office management
principles and practices and administrative procedures. Skilled in
communicating effectively both written and oral. Skilled in
establishing and maintaining effective working relationships,
including the ability to work with people under pressure. Skilled
in the use of computer and related equipment, including the use of
Microsoft Office and computer-based systems, Ability to organize,
prioritize assignments and develop work plan, coordinates
administrative assignments, and adheres to strict deadlines.
Ability to coordinate with other staff, departments, officials,
agencies, organizations, and the public. Ability to prepare concise
reports, summaries, documents, and other.
Publications. Ability to analyze and solve work problems. Ability
to work effectively in an environment of change. Ability to
establish and maintain effectively working relationships with
superiors, peers, subordinates, and board members. Ability to
defuse tense situations in a professional demeanor. Ability to
handle confidential and sensitive information with fact and
discretion. Ability to preform multiple tasks simultaneously and
with interruptions. Ability to respond to irate telephone inquiries
in a manner that will de-escalate the situation. Ability to work
independently an operate effectively within established guidelines.
Ability to establish and maintain effectively working relationships
and support a team-based environment. Ability to display
flexibility while working with deadlines and stressful workloads.
Ability to coordinate and collaborate multiple agencies and lead
contacts. Ability to adhere to strict confidentiality guidelines.
Ability to provide excellent customer service and strong cultural
competency. Ability to demonstrate commitment to the to the
agency's mission and workplace/service values. Ability to lift 50
pounds. Ability to stand/walk on hard floors for extended
period.
Requirements
Keywords: Acara Healthcare, San Antonio , Field Supervisor, Other , San Antonio, Texas
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