Patient Coordinator
Company: Westlake Dermatology
Location: San Antonio
Posted on: May 28, 2023
Job Description:
Westlake Dermatology is hiring for a full-time Patient
Coordinator for our San Antonio Office.Patient Coordinators have
the essential role ofgreeting patients upon arrival and makingthem
feel welcome to the practice. The roleincludes scheduling patients,
preparing and maintaining current patient information, answering
phones, verifying insurance information and performing general
office duties. Responsible for checking patientsin/out and
collection of payment.Has the ability to explain charges and
insurance to patients. Ensures all patient interaction is performed
in a professional, accurate and courteous manner.
Essential Skills
- Excellent customer service and communication skills
- Ability to work as a team member in a fast-paced
environment
- Abilityto solve problems andmanage multiple tasks
simultaneously
- Highly motivated and well organized with attention to
detail
- Maintains respectful andpositive attitude in dealingswith both
patients and fellow staff
- Professional telephone etiquette and communication skills
- Strong computer skills and knowledge of Microsoft Word and
Excel
- Substantial knowledge of general medical office procedures and
terminology
- Appropriate sense of discretion in dealing with patient
information and difficult situations
- Able to handle large transactions with ease
- Able to sit for long periods of time
- May include some lifting of boxes
Responsibilities
- Responsible for patient check-in andgreeting each patient in a
pleasant and professional manner
- Track patients in the reception area and communicates with them
as needed. Advises patients of any delay in appointment time as
needed
- Schedule, cancel and reschedule patientappointments
- Enter and/or verify accuracy ofpatient demographic and
insurance informationinformation in the computer
- Collect payments (co-pay, cosmetic treatment fees,surgery
balances, etc.)
- Responsible for reconciling/balancing medical records
daily
- Prepare scheduling deposits per providers as needed
- Scan/route provider charts and pre-operational charts
- Check internal and Outlook messages daily and respond
- Answer office phones promptly & professionally and return
voicemails as necessary
- Ensure that proper authorization or referral is collected from
each patient
- Assist patients with check out process, i.e. scheduling next
appointment, accepting payment, etc.
- Recommend products and answer questions about various skin care
products and procedures
- Monitor inventory levels of skin care product and replenishes
when necessary
- Maintain proper office opening and closing procedures
- Monitor waiting room to ensure furnishings and magazines are
orderly and clean
- Assist in general office duties as needed
- Follow company policy on all HIPAA procedures/protocols
- Follow company business policies (i.e. Product Return Policy,
Allowable Forms of Payment & Financing, No-Shows and Late
Collections, Phone - in Credit Card Authorization/Payments)
- Follow and respect Employee Policies
- Report to work in a timely manner and maintaingood
attendance
Education & Experience
- High school diploma required
- College degree (Associate or Bachelors) preferred
- At least one year prior medical office or veterinary experience
preferred
Job Type:Full-time
Compensation:$18.00 per hour (plus benefits and 401Koptions for
full-time employees)
Westlake Dermatologyis an Equal Opportunity Employer and does not
discriminate on the basis of race, color, religion, sex, national
origin, age, marital status, disability or any other basis
prohibited by law.
Keywords: Westlake Dermatology, San Antonio , Patient Coordinator, Other , San Antonio, Texas
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