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Patient Coordinator

Company: Westlake Dermatology
Location: San Antonio
Posted on: May 28, 2023

Job Description:

Westlake Dermatology is hiring for a full-time Patient Coordinator for our San Antonio Office.Patient Coordinators have the essential role ofgreeting patients upon arrival and makingthem feel welcome to the practice. The roleincludes scheduling patients, preparing and maintaining current patient information, answering phones, verifying insurance information and performing general office duties. Responsible for checking patientsin/out and collection of payment.Has the ability to explain charges and insurance to patients. Ensures all patient interaction is performed in a professional, accurate and courteous manner.

Essential Skills

  • Excellent customer service and communication skills
  • Ability to work as a team member in a fast-paced environment
  • Abilityto solve problems andmanage multiple tasks simultaneously
  • Highly motivated and well organized with attention to detail
  • Maintains respectful andpositive attitude in dealingswith both patients and fellow staff
  • Professional telephone etiquette and communication skills
  • Strong computer skills and knowledge of Microsoft Word and Excel
  • Substantial knowledge of general medical office procedures and terminology
  • Appropriate sense of discretion in dealing with patient information and difficult situations
  • Able to handle large transactions with ease
  • Able to sit for long periods of time
  • May include some lifting of boxes


    • Responsible for patient check-in andgreeting each patient in a pleasant and professional manner
    • Track patients in the reception area and communicates with them as needed. Advises patients of any delay in appointment time as needed
    • Schedule, cancel and reschedule patientappointments
    • Enter and/or verify accuracy ofpatient demographic and insurance informationinformation in the computer
    • Collect payments (co-pay, cosmetic treatment fees,surgery balances, etc.)
    • Responsible for reconciling/balancing medical records daily
    • Prepare scheduling deposits per providers as needed
    • Scan/route provider charts and pre-operational charts
    • Check internal and Outlook messages daily and respond
    • Answer office phones promptly & professionally and return voicemails as necessary
    • Ensure that proper authorization or referral is collected from each patient
    • Assist patients with check out process, i.e. scheduling next appointment, accepting payment, etc.
    • Recommend products and answer questions about various skin care products and procedures
    • Monitor inventory levels of skin care product and replenishes when necessary
    • Maintain proper office opening and closing procedures
    • Monitor waiting room to ensure furnishings and magazines are orderly and clean
    • Assist in general office duties as needed
    • Follow company policy on all HIPAA procedures/protocols
    • Follow company business policies (i.e. Product Return Policy, Allowable Forms of Payment & Financing, No-Shows and Late Collections, Phone - in Credit Card Authorization/Payments)
    • Follow and respect Employee Policies
    • Report to work in a timely manner and maintaingood attendance

      Education & Experience

      • High school diploma required
      • College degree (Associate or Bachelors) preferred
      • At least one year prior medical office or veterinary experience preferred

        Job Type:Full-time

        Compensation:$18.00 per hour (plus benefits and 401Koptions for full-time employees)

        Westlake Dermatologyis an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.

Keywords: Westlake Dermatology, San Antonio , Patient Coordinator, Other , San Antonio, Texas

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