Call Center Representative
Company: USAA
Location: San Antonio
Posted on: April 17, 2024
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Job Description:
Why USAA?
Let's do something that really matters.
We have an important mission: serving the members of the military
community and their families. It's both a chance to say thank you
and the opportunity to put your talents to work in a meaningful
way. To do it right, we need the right people. We're looking for
those who share our values of honesty, integrity, loyalty and
service. Because what we do is just as important as how we do it.
Come be a part of what makes us so special!
It is all about learning and growing.
Our Insurance Customer Service role may be a new career for you.
There's a lot to learn, but the journey is mapped out and USAA is
willing to invest in you! Our comprehensive, fully paid six-month
training program includes all training materials, class
discussions, hands-on training, e-learning modules, and the
instructor led guidance will help you to support our membership
independently. We also pay for all licensing costs!
Our in-office development program provides the training you need
and the encouragement to create a proactive and independent support
style to service our membership. After six months in-office, you'll
have the opportunity to work offsite 2 days a week. The actual
onsite days are settled between each employee and their manager.The
Opportunity
We are currently seeking dedicated professionals to work in our San
Antonio office for future insurance sales and customer service
opportunities in 2024. We have new training classes starting every
month. Military veterans and spouses are highly encouraged to
apply.
As part of our licensing training program, you are required to
obtain a property and casualty license for your state of residency
by your third week of employment. We provide all study materials
and pay for up to 3 licensing exam attempts. During your first 90
days, we will also provide you with resources to acquire additional
state licenses to better serve our members.
As an Insurance Customer Service Representative, you'll work within
defined guidelines to provide customer service, sales, and
retention activities for multiple USAA Property & Casualty personal
line products. You will assist members with new and existing USAA
policies to deepen their relationship with the company.
Representatives interact with our members across multiple contact
channels to provide members adequate coverage and advice to help
ensure their financial security.
What you'll do:
Facilitate the Property & Casualty member experience by handling
inbound and outbound phone calls, emails, or other contacts from
members.
Apply developing knowledge of personal lines' insurance to assist
members with foundational to moderately complex quotes, binding new
business, rating, policy, billing, payment, underwriting, contract
and coverage provisions, and premium changes for insurance products
and services. Also, maintain respective trailing documents for all
states.
Identify, evaluate and understand member needs to consistently
provide complete and accurate advice and solutions for insurance
products and services. Provide detailed issue diagnosis while
minimizing member transfers, escalations and call backs.
Efficiently operate in a contact center environment and navigate
multiple systems and programs while maintaining an engaging member
interaction that may occur across multiple channels.
Maintain required Property & Casualty license and state
registrations.
Ensure risks associated with business activities are effectively
identified, measured, monitored, and controlled in accordance with
risk and compliance policies and procedures.
What you have:
High School Diploma or GED equivalent
US military experience through military service or a military
spouse/domestic partner (current or former)
Ability to provide exceptional customer service for our members by
communicating clearly and professionally by phone, and email to
process information related to insurance products
Ability to prioritize and multi-task, while navigating through
multiple business applications
Ability to apply knowledge and understanding of insurance
regulatory and compliance requirements
Acquire Property & Casualty licenses and state registrations within
90 days of hire depends on location of hiring
What sets you apart:
1 year of customer contact experience in a needs-based sales
environment
6 months experience frequently communicating (minimum 60 percent of
the time) with customers by phone, e-mail, and/or face to face
The above description reflects the details considered necessary to
describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market
data and establishing ranges to ensure we remain competitive. You
are paid within the salary range based on your experience and
market data of the position. The hiring range for this position is:
$45010 - $46010.
Employees may be eligible for pay incentives based on overall
corporate and individual performance and at the discretion of the
USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to
support their physical, financial, and emotional wellness. These
benefits include comprehensive medical, dental and vision plans,
401(k), pension, life insurance, parental benefits, adoption
assistance, paid time off program with paid holidays plus 16 paid
volunteer hours, and various wellness programs. Additionally, our
career path planning and continuing education assists employees
with their professional goals.
For more details on our outstanding benefits, please visit our
benefits page on USAAjobs.com.
Relocation assistance is not available for this position.
Applications for this position are accepted on an ongoing basis,
this posting will remain open until the position is filled. Thus,
interested candidates are encouraged to apply the same day they
view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
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Keywords: USAA, San Antonio , Call Center Representative, Other , San Antonio, Texas
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