Sr. Auto Adjuster (CAT Team)
Company: USAA
Location: San Antonio
Posted on: April 19, 2024
Job Description:
Why USAA?Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial
security of millions of U.S. military members and their families.
Not all of our employees served in our nation's military, but we
all share in the mission to give back to those who did. We're
working as one to build a great experience and make a real impact
for our members.
We believe in our core values of honesty, integrity, loyalty and
service. They're what guides everything we do - from how we treat
our members to how we treat each other. Come be a part of what
makes us so special!The OpportunityWe have an exciting opportunity
to share with you. USAA's Catastrophe Team is seeking experienced
Auto Adjusters to join the Dedicated Auto Catastrophe Team (ACT).
In this role you will handle repairable and total loss claims for
catastrophe designated and/or weather surge events. ACT adjusters
will operate in a file ownership environment, being accountable for
the entire member end-2-end claim experience. This team will also
work closely with the APD CAT team and Paintless Dent Repair (PDR)
providers for a consistent, seamless end-to-end claim experience.
We are excited to have another career path within Auto that allows
you to grow in your adjusting experience while serving members
impacted by a Catastrophe.Some additional details about the
role:
- This is an hourly, non-exempt position with paid overtime and
potential CAT pay availability.
- We offer a flexible work environment that requires an
individual to be in the office 3 days per week.
- This position can be based in one of the following office
locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO,
Chesapeake, VA or Tampa, FL. Relocation assistance is not available
for this position.
- Multiple positions are available. As a dedicated Sr Auto
Adjuster, you will adjust highly complex auto insurance claims
presented by or against our members to include the end-to-end
claims process and settling claims in compliance with state laws
and regulations. Accountable for delivering best in class service,
through setting appropriate expectations, proactive communications,
advice, and empathy.What you 'll do:
- Investigates and determines coverage and liability, evaluates,
negotiates, and settles highly complex auto claims such as
comprehensive (i.e., theft and fire), collision (i.e., minimal
policy limits, coverage determinations/issues, attorney
representation, non-owned vehicles, mechanical breakdown, property
damage lawsuits) property damage liability, uninsured motorist
property damage, and rental vehicle coverages for repairable
vehicles and total losses.
- Negotiates liability for comparative negligence (claimant or
adverse carrier).
- Identifies coverage concerns, reviews prior loss history,
determines, and creates Special Investigation Unit (SIU) referrals,
when appropriate.
- Interacts with multiple parties to gather information (police
reports, recorded statements, witness statements) determine
liability.
- Analyzes information obtained to establish compliance for
regulatory requirements and settlement value.
- Evaluates and negotiates settlement of automobile first and
third-party physical damage claims within established settlement
authority limits and negotiates any excessive storage charges.
- Resolves claims through proactive problem solving and decision
making, within authority guidelines and under moderate supervision,
overcoming obstacles, and effectively prioritizing the
workload.
- Clearly documents thought process including damage evaluation,
investigation, negotiation, and settlement decisions.
- Collaborates and sets expectations with external and internal
business partners to facilitate claims resolution.
- Supports members, business partners, and claimants, through use
of varying communication channels to include utilization of digital
tools to drive timely and effective resolutions through exceptional
service.
- Applies proficient knowledge of P&C insurance industry
products, services, to include P&C insurance policy contracts,
coverages and internal claims handling process and procedures.
- May serve as an informal resource for team members.
- Applies knowledge of Auto Physical Damage to adjust claims
(files with a TL, PD limits issue, PD Lawsuit, or UMPD).
- Supports workload surges and catastrophe (CAT) response
operations as needed, including mandatory on-call dates and
potential evening, weekend, and/or holiday work outside normal work
hours.
- May be assigned CAT deployment travel with minimal notice
during designated CATs.
- Works various types of claims, including ones of higher
complexity, and may be assigned additional work outside normal
duties as needed.
- Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled in
accordance with risk and compliance policies and procedures.What
you have:
- High School Diploma or General Equivalency Diploma.
- 2 years of customer service experience.
- 1 year of experience handling low to moderately complex auto
non injury liability claims.
- Acquisition and maintenance of insurance adjuster license
within 90 days and 3 attempts.
- Experience determining auto liability coverage.
- Experience adjusting auto physical damage associated with
injury claims.
- Proficient knowledge and understanding of the auto claims
contract as well as application of case law and state laws and
regulations.
- Demonstrated negotiation, investigation, communication, and
conflict resolution skills.
- Proven investigatory, analytical, prioritizing, multi-tasking,
and problem-solving skills.
- Ability to organize, analyze, and effectively determine risk
and appropriate response. -
- Successful completion of a job-related assessment may be
required.What sets you apart:
- Prior Voluntary Catastrophe Team (VCT) or CAT deployment
experience
- 1-2 Years experience adjusting Total Loss Auto Claims
- Available to work overtime and/or internal CAT duty hours as
neededWhat we offer:Compensation: USAA has an effective process for
assessing market data and establishing ranges to ensure we remain
competitive. You are paid within the salary range based on your
experience and market data of the position. The actual salary for
this role may vary by location. The salary range for this position
is: $51,840 - $90,180. Employees may be eligible for pay incentives
based on overall corporate and individual performance and at the
discretion of the USAA Board of Directors.Benefits: At USAA our
employees enjoy best-in-class benefits to support their physical,
financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals.For more details on our outstanding benefits, please visit
our benefits page on USAAjobs.com.Applications for this position
are accepted on an ongoing basis, this posting will remain open
until the position is filled. Thus, interested candidates are
encouraged to apply the same day they view this posting. -USAA is
an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Keywords: USAA, San Antonio , Sr. Auto Adjuster (CAT Team), Other , San Antonio, Texas
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