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Quality and Process Improvement SME

Company: Leidos Inc
Location: San Antonio
Posted on: May 13, 2024

Job Description:

Description The Quality Assurance (QA) Engineer in support of the HNCD-IDCS program will perform as a Multi-Function Systems Analyst and be responsible for developing, implementing, and maintaining technical quality assurance and control systems. The Air Force Lifecycle Management Center Defensive Cyber Systems Branch (AFLCMC/HNCD) serves as the program office for several defensive cyberspace weapon systems and capabilities. HNCD has designed a new architecture that effectively replaces the legacy systems solutions into a new ecosystem - the Integrated Defensive Cyber System (IDCS) Mobile - and standardized on a Common Sensor Platform. The IDCS Mobile program will provide Tactical Engineering and Integration (TE&I) Support to continue sustainment of the current hardware and software baseline while, in parallel, transitioning to the IDCS ecosystem and platform baselines.The QA Engineer will ensure all performance standards, measures, and contract deliverables are in conformance with the contract and performance work statement (PWS), the Quality Assurance Surveillance Plan (QASP), Leidos' EngineeringEdge NextGen (EENG) standard methodologies, industry standards and best practices, and the Quality Management Plan (QMP). As opportunities to improve process and performance present themselves, the QA Engineer will facilitate any root cause analysis to fully understand current issues and then guide the team to improvement to ensure effective implementation is achieved.Specific Responsibilities:

  • Develop and ensure adherence to the program Quality Management System.
  • Develop a Quality Management Plan (QMP).
  • Ensure compliance with the PWS, the QASP, EENG, ISO (namely 9001:2015), CMMI-SVC, and the QMP.
  • Establish and monitor contractual metrics with associated checks & balances to drive successful performance against defined thresholds.
  • Ensure product development and services processes meet customer expectations.
  • Partner with internal and external customers in facilitating/leading lean six sigma structured improvement activities (SIAs), such as Root Cause Analysis, Kaizens, Value Stream Mappings, Deep Dives, etc.
  • Collaborate with customer and program leadership to lead efforts that continually drive the enhancement of the workflows to which the program is a stakeholder.
  • Facilitate and support continual improvements to procedures.
  • Support the development of workflows, operating procedures, and work instructions for enterprise-wide daily execution, automation, and reporting that allows for proactive assessment of performance while maintaining acceptable quality levels.
  • Proactively facilitate sessions / dialogue with key stakeholders and conduct trend analyses on performance issues to help evaluate predictive behaviors / outcomes.
  • Actively monitor performance measurement and metrics.
  • Interface with service delivery teams to refine performance measurements and lead working groups to establish mission-oriented measurements (e.g. KPIs).
  • Monitor workflow and process compliance and track corrective actions to closure.
  • Support development activities (as applicable) and ensure testing is conducted according to plan.
  • Review process outputs to ensure compliance.
  • Conduct internal audits and reviews to ensure compliance.
  • Execute an audit approach and define thresholds to assess audit results.
  • Document and work to resolve nonconformities and requirement escapes via root cause analysis and corrective/preventive action. Routinely report progress on resolution to management.
  • Integrate closely with the program team to implement and execute the quality management system.
  • Support Quality actions and responsibilities across the program as required.
  • Update and implement associated Quality Control Plans.
  • Monitor and track quality action items and quality issues through resolution.
  • Identify and report project quality risks to program management.
  • Facilitate contributions to the Risk and Opportunity Register and Lessons Learned Register.Required Experience, Skills, and Education:
    • Bachelor's degree in a related discipline with 4 years of related experience; or 2 years of professional experience with a related Master's degree.
    • Active DoD TS/SCI Clearance
    • Experience conducting Structured Improvement Activities (SIAs), managing performance metrics, and conducting quality audits
    • Excellent oral and written communication skills
    • Excellent presentation skills
    • Excellent documentation skills
    • Experience in ISO and CMMI-SVC Industry Standards and Best Practices.Preferred Experience, Skills, and Education:
      • Familiarity with Government and DoD IT and security policies and requirements
      • Lean Six Sigma Green Belt or Black Belt certification
      • Current industry certifications in quality management and or service management such as ISO 9001-20000, CMMI, and ITIL.Original Posting Date:2024-04-22While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.Pay Range:Pay Range $55,250.00 - $99,875.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.#Remote

Keywords: Leidos Inc, San Antonio , Quality and Process Improvement SME, Other , San Antonio, Texas

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