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Customer Service Specialist - Bilingual -preferred

Company: Patient Accounting Service Center Llc
Location: San Antonio
Posted on: May 15, 2024

Job Description:

Position ResponsibilitiesMedical CollectionsResponding to telephone inquiries (inbound/outbound), utilizing standard procedures and scriptsGathering information, performing research and resolving customer inquiriesCommunicate appropriate options for resolution in a timely mannerInform customers/patients about services available, and assess their needsSchedule work to ensure accurate phone coverage, prioritize calls and escalate as requiredAssist in planning and implementing department goals and make recommendations to management to improve efficiency and effectivenessOther duties as assignedSuccessful accomplishments and primary accountabilities of this position will depend upon establishing and maintaining effective working relationships with a variety of people both inside and outside of the functional area. Such people may include, but are not limited to: interdepartmental leadership, education and development, the patient, client hospital staff, government, insurance company representatives, vendors, compliance, finance, decision support and contact management as well as GetixHealth s officers, senior management and staff.Education and ExperienceHigh school diploma or college degree from an accredited college or universityFluent in SpanishTwo to five years industry experience in medical revenue cycle management is required.Medical experience, either practical or classroom knowledge needed.Proven understanding of the medical revenue cycle.Demonstrated excellent verbal, written and interpersonal communication skills.Demonstrated knowledge of HIPAA rules and regulations.Attention to detailGood attendance recordProven ability to work collaboratively in a team environmentDemonstrated ability to perform work in alignment with company mission and valuesProven PC proficiency in MS Office Suite ApplicationsWork Environment / Physical RequirementsWork environment is an office location. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephoneOccasional lifting may be required up to 25 lbs.Must be able to sit for extended periods of time with frequent bending and stoopingAdditional NotesMust be able to work any 8 hr. shift, Monday Friday 6:00 AM 6:00 PM and occasional SaturdaysThis role profile is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the positionGetixHealth is an equal employment opportunity employer.ExperiencePreferredinbound and outbound callsEducationRequiredHigh School or betterBehaviorsRequiredTeam Player: Works well as a member of a groupDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellEnthusiastic: Shows intense and eager enjoyment and interestMotivationsRequiredAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organizationPeer Recognition: Inspired to perform well by the praise of coworkersby Jobble

Keywords: Patient Accounting Service Center Llc, San Antonio , Customer Service Specialist - Bilingual -preferred, Other , San Antonio, Texas

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