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Facilities Call Center Coordinator

Company: CBRE
Location: San Antonio
Posted on: June 8, 2024

Job Description:

Facilities Call Center Coordinator

Job ID

166047

Posted

07-May-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Building Management, Facilities Management, Property Management

Location(s)

San Antonio - Texas - United States of America

About the role

The purpose of this position is to provide assistance to the facility management team to ensure the successful competition of client facility needs.

What you'll do

Respond to client inquires and concerns. Ensure timely and quality service delivery to clients. Follow up with clients to ensure customer satisfaction.

Create work orders and assign to technicians, subcontractors and vendors. Communicate work orders to technicians and assists management in resolving problems.

Provide reports on open and closed work orders and checks status with the appropriate technician or vendor.

Create vendor files and checks accuracy on completed paperwork submitted by vendors.

Assist with the inspections on the facility campus.

What you'll need

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

High school diploma or general education degree (GED) required. Minimum of two years of related experience and/or training.

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence.

Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

Ability to understand and carry out general instructions and solve problems in different situations.

Requires basic analytical skills.

Basic skills with Microsoft Office Outlook.

Why CBRE?

CBRE prides itself on its RISE values of Respect, integrity, Service and Excellence. CBRE is the global leader in commercial real estate services and investment. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more

Keywords: CBRE, San Antonio , Facilities Call Center Coordinator, Other , San Antonio, Texas

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