Client Services Supervisor
Company: Lutheran Immigration and Refugee Service
Location: San Antonio
Posted on: September 4, 2024
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Job Description:
If you are passionate about transforming communities with a
mission-driven organization, then we have the opportunity for
you!
Reporting to the Manager for Field Operations, the Client Services
Supervisor oversees the delivery and documentation of case
management, employment, and other required services to newly
arriving refugees, asylum seekers, and other Office of Refugee
Resettlement (ORR) eligible populations, as well as ongoing support
services in accordance with the contracts and grants which fund the
programs. This role is responsible for ensuring effective and
timely coordination with headquarters staff, local teams, and local
partner agencies. The Client Services Supervisor supervises the
case management team (case managers). Direct service programs may
include Reception and Placement (R&P), Matching Grant (MG),
Preferred Communities, Refugee Support Services (RSS), Cash and
Medical Assistance (CMA), and Asylum Services (AS). Through the
Welcome Center model Global Refuge provides wrap-around case
management services to asylum seekers and other humanitarian
immigrants. The Welcome Center also provides resettlement services
from airport pick to employment services and other ongoing support
leading to self-sufficiency as quickly as possible.
Global Refuge, formerly known as Lutheran Immigration and Refugee
Service (LIRS), is a nonprofit serving newcomers seeking safety,
support, and a share in the American dream. Since 1939, we have
welcomed those seeking refuge, upholding a legacy of compassion and
grace for people in crisis. We walk alongside individuals,
families, and children as they begin their new lives in the United
States through our work in refugee resettlement, welcome and
respite services for asylum seekers, economic empowerment and
employment, and family unification for unaccompanied children. To
date, we have served over 750,000 people from around the globe. Our
comprehensive services leverage our extensive organizational
expertise as well as government, community, and faith
partnerships.
Attracting and retaining the best talent is vital to our continued
growth and we are proud to offer an excellent benefits package
including:
medical, dental, vision available the first day of employment,
professional development, tuition reimbursement,
generous paid time off including 20 days of vacation, 12 days of
sick leave, 12 paid holidays,
12 weeks of fully paid parental leave and up to 12 weeks of fully
paid FMLA leave,
company 403(b) contribution of 3%, an additional 7% match which
vests immediately,
Family Building benefits for reproductive procedures,
adoption/foster care assistance, and
an annual wellness benefit that can be customized to support your
personal needs including funding enrichment classes, gym
memberships, and healthy eating plans (to name a few) all in an
inclusive and progressive environment!
At Global Refuge, welcoming newcomers isn't just our duty-it's an
inherent part of our identity, rooted in our Lutheran heritage and
inspired values and serving as a testament to our unwavering
commitment to those in search of refuge. Please join us as we make
a difference in the lives of newcomers.
DUTIES
Hire, train and lead staff and ensure adequate staffing to meet all
program objectives.
Oversee daily operations of the case management team, providing
guidance, leadership, and direct support in all aspects of service
provision.
Oversee the delivery of client-centered, trauma-informed case
management services to refugees and other ORR eligible program
participants.
Oversee the delivery of employment and other supportive programming
creating long-term self-sufficiency and integration paths for
clients.
Monitor the delivery of core services to ensure compliance with all
program standards and funder requirements.
Oversee program budgets and approve expenses on of case
management-related funds, ensuring costs are maintained within
allocated budgets and well documented.
Act as principal liaison with Global Refuge Headquarters Processing
unit on issues of case allocation, assurance, and travel; and with
other divisions on all issues related to direct service
provision.
Ensure that all electronic and hard case files and databases are
maintained in accordance with contract requirements and all records
required by Global Refuge are submitted on time and in accordance
with guidelines.
Ensure the provision of gender inclusive services.
Monitor service provision to ensure non-duplication with other
federally funded programs.
Conduct monthly supervisions, annual performance evaluations', and
lead annual team goal setting.
Ensure timely delivery of all case-related and program
reporting.
Implement standard operating procedures and quality assurance
protocol to ensure service excellence.
Participate in the development and writing of grant proposals in
support of the work of the field operation.
Lead efforts to cultivate new relationships with service providers
and referral partners.
Ensure services are provided in close coordination with key
stakeholders and service providers and that program participants
are linked to and offered services in a timely manner without
duplication of efforts.
In consultation with the Manager for Field Operations, ensure close
collaboration and coordination with the State Refugee Coordinator's
office and other service providers regarding efforts to support
ORR-eligible populations.
Maintain ongoing communication with the Manager for Field
Operations on the status of the programs, clients, and outcomes,
and provide timely reports on any management and contract
compliance issues.
Other duties as assigned.
QUALIFICATIONS
Bachelor's Degree desired, preferably in Social Work or
behavioral/human services field.
Minimum three years related work experience with increasing levels
of responsibility.
Minimum two years' experience in managing human service programs
including previous experience in supervising staff.
Experience working with refugees and immigrants, and knowledge of
U.S. Refugee Admissions Program strongly preferred.
Proven ability to work under pressure with deadlines and manage
multiple priorities in a fast-paced environment.
Outstanding organizational, leadership, and team-building
skills.
Demonstrated ability to communicate effectively and diplomatically
in a multi-cultural setting and with limited-English proficiency
speakers.
International work or study experience and second language
abilities a plus.
Ability to collect, analyze, and interpret program information
needed to ensure compliance with program requirements.
Experience in developing and delivering training to program
participants and service providers.
Proficient in Microsoft Office applications (Word, Excel, Outlook,
PowerPoint), internet research, and experience using databases and
information gathering systems.
Valid insurance, and a reliable vehicle to be able to travel
locally as required for the performance of duties.
Deep commitment to Global Refuge's core values and ability to model
those values in relationships with colleagues and partners.
Strong writing skills, with the ability to write and edit reports
and clearly interpret technical requirements.
Global Refuge is an equal opportunity employer, and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation,
gender identity, or expression, or any other characteristic
protected by federal, state, or local laws. We participate in
E-Verify.
We offer a competitive salary and comprehensive benefits package in
an innovative and rewarding work environment. Salaries are based on
the latest market data and reflect the education, skills and
requirements for the role. Differentials may exist based on the
region and language abilities. Global Refuge has been welcoming
newcomers since 1939. Learn more at globalrefuge.org.
Keywords: Lutheran Immigration and Refugee Service, San Antonio , Client Services Supervisor, Other , San Antonio, Texas
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