Bilingual Dispatch Supervisor

Company: Vulcan Materials Company
Location: San Antonio
Posted on: March 12, 2025

Job Description:

Description Build Your Career. Build America's Future.
Vulcan Materials Company is the nation's largest producer of construction aggregates and a major producer of aggregates-based construction materials including asphalt and ready-mixed concrete. When you join Vulcan, it's more than starting an exciting career - you get to make a difference for millions of people every day across the country.
We're Coming Back Together To Be Together100% In Office & Onsite
At Vulcan Materials, we believe that the heart of our success lies in the strength of our engagement, our connection, and our commitment to developing our people. We are excited to restore the collaborative in-person environment that fuels our innovation and growth. This move is not just about being physically present; it's about reigniting the spirit that comes from face-to-face interactions, fostering a collaborative, inclusive culture where every voice is heard and everyone thrives.
Position Scope/Decision Making Authority:
Supervises, administers, and performs order taking, plant scheduling, truck scheduling and dispatching operations involved in the sale and delivery of construction materials (aggregates and asphalt). Responsible for providing excellent customer service while ensuring timely deliveries, as well as proper and efficient use of employees and equipment.

Essential Functions


Supervises and coordinates Logistics Service Specialists (LSS) responsible for accurate order entry, timely delivery and excellent customer service.


Schedules LSS and plant dispatch staff to support daily, weekly and monthly sales forecast and meet customer's needs.


Attracts, retains, and motivates staff. Conducts effectively and timely performance dialogues with staff members on a quarterly basis.


Participates in the recruitment process, approving the selection and hiring of employees.


Individual provides coaching and feedback to employees under his or her area of responsibility.


Ensures that employees receive proper training and instructions to perform assigned job duties.


Works closely with sales, operations and customers to ensure that products meet customer needs and expectations.


Performs and coordinates job site activities acting as a liaison between customers, haulers, sales and dispatch.


Works closely with sales and dispatch to enhance our service to customers and to maximize job site trucking efficiency, including standby mitigation.


Ensures that area of responsibility is in compliance with all Company and Division policies and procedures to include governmental rules and regulations;


Works with SHE Division and Company officials to promote a safe work environment that meets all State and Federal rules and regulations;


Ensures compliance with Department of Transportation motor carrier rules and regulations including but not limited to hours of service;


Attends pre-job meetings with Sales, Technical Services, Safety & Health, and customers to discuss the project and customer's needs, and to ensure that potential problems and safety hazards are identified and properly mitigated or managed. Will also perform job site service/project management while the job ships.


Oversees scheduling of the company fleet and external haulers.


Manages the day to day interaction with the independent haulers.


Review daily order entry for completeness and accuracy.


Schedule and assign employee's work based on customer service needs (manpower planning)


Works closely with inside and outside sales personnel on value drivers and issues impacting customer satisfaction


Administers and enforces Company and Area policies and procedures


Attend meetings with other departments, including Sales, Quality Control, Operations, and Fleet Maintenance


Responsible for resolving conflicts involving order takers, dispatchers, customers, operations and sales department.


Assists accounts receivable in investigating disputed invoices, stand-by time, missing tickets, and missing ticket times.


Communicates driver performance, attendance and customer service issues to Manager- Transportation Service or Manager- Logistics.


Reviews, approves and maintains daily reports.


Approves time cards, authorizes and maintains dispatcher schedules and tracks vacation usage.


Other duties may be assigned as required.

Qualifications Education:
BS/BA in business administration, logistics, construction management or related degree is desirable or an equivalent combination of training and work experience.

Experience:
Minimum of three (3) years' work experience in construction materials or related industry. A minimum of one year supervisory, customer service and logistics experience is also required.

Knowledge, Skills, and Abilities:


Solid understanding of the aggregate and asphalt business functions as well as key drivers for sales, logistics and customer satisfaction.


Strong logistics, dispatch and customer service


Environmental and safety regulations in trucking and terminal operations.


Possess working knowledge of DOT (State and Federal) motor-carrier rules and regulations to allow effective evaluation, representation and management of Vulcan's interests in its relationships with transportation services providers.


D.O.T, OSHA and MSHA rules and regulations;


Construction industry to include materials and project management


Business planning skills


Quickly analyze and understand complex business and organization issues


Superior analytical and problem solving skills


Develop creative solutions to address issues customer service, logistics and job site issues/concerns


Excellent interpersonal skills with the ability to effectively interact with all levels of the organization.


Able to relate to all levels of people and represent Vulcan in a professional manner


Modern principles and practices of supervising production employees;


Understand, interpret, and apply policies and procedures;


Effectively motivate and reward employees;


Develop and establish performance measurements for department;


Possess effective presentation and interpersonal skills appropriate to all levels of the organization.


Good organization and business planning skills;


Establish practices and develop resources to meet or exceed goals and objectives.


Work in a stressful, fast paced, deadline oriented environment that requires thinking and acting quickly and creatively to resolve problems.


Work under general direction and meet deadlines


Intermediate experience in using personal computers and applications


Other Requirements



Must be able to sit for long periods;


Able to use common office tools and technology, such as cell/office telephone, calculator, computer, and other electronic devices.


Capable of travel (both ground and air) as needed.


Must be able to drive a pick-up truck on a daily basis.


Work environment will be both indoors in an office and outside in the quarry or plant. In the office, employee will occasionally be required to sit at a desk or operator's station. In the outside setting employee will perform activities in unprotected heights, around moving machinery, be exposed to dust, fumes and gases; may be required to use hand tools or power tools. Outside setting will expose employee to changes in temperature/humidity and will require walking on uneven surfaces.


Will be required to utilize proper personal protective equipment, while on job sites. This may include the use of hearing and/or respiratory protection.


Able to work varying work schedule, nights and weekends.



Behavioral Expectations

High Integrity: Acts with unyielding integrity and honesty in business transactions, promoting company policies and holding self and other employees accountable, keeping promises and commitments.

Ownership Mentality: Assumes responsibility and makes decisions within own level of authority.

Passion to be the Best: Sets strong personal example and influences others to improve by using high energy and positive attitudes.

Good Judgment: Knows when to stand tough and when to be flexible. Sees the big picture and the ramifications of ones actions.

Versatility: Is open to change and various change. Adjusts positively to changing work priorities and business conditions.

Critical Competencies

Leadership Skills: Acts decisively and supports all aspects of the company to work together to accomplish objectives, vision, mission and values of Vulcan. Trusts and allows people to do their job, holding them accountable for the full extent of their responsibilities.

Results Oriented: Sets challenging goals (individual and organizational) and tracks performance, and ensures that all projects/tasks are completed on schedule and within budget.

Communication Skills: Communicates clearly and listens carefully in an open, candid and consistent manner.

Negotiating Skill: Has the ability to manage the information given to customers/government with diplomacy and political acumen. Persuades others to accept a point of view by appealing to their logic or feelings.

Planning and Organizing: Identifies and defines clear short-term goals and/or work outcomes that are required to implement strategic goals.

Problem Prevention/Solving: Asks series of probing questions to go beyond surface issues and fully understand the components of a problem and its root causes.

Strategic Planning: Develops a strategy that identifies the kinds of performance and kinds of competencies/capabilities that are needed in the future.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The Company may at any time, in its sole discretion, modify or vary from anything stated in this job description, with or without notice. Job: Dispatch Primary Location: Texas-San Antonio Organization: GM - SOUTH TX Schedule: Full-time Job Posting: Feb 18, 2025, 3:09:33 PM

Keywords: Vulcan Materials Company, San Antonio , Bilingual Dispatch Supervisor, Other , San Antonio, Texas