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Customer Success Specialist (WORK AT HOME)

Company: Andarvis Staffing Inc.
Location: San Antonio
Posted on: November 11, 2018

Job Description:

Job DescriptionOn a day-to-day basis, call centers can expect to perform the following tasks when helping customers:Demonstrated experience:

  • Problem solve, mediate, and negotiate
  • Providing service with Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations.
  • Efficient in writing and verbal communication.
  • Able to provide knowledgeable, friendly and eloquent customer service.
  • Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies.
  • Familiarity with ticketing systems
  • Strong mediation skills and experience working with users to identify the best solution.
  • Experience with policy work, or help resource project management.
  • Previous, demonstrable experience with creation of online help resources.Tasks:
    • Handle calls from customers with issues relating to activities such as website issues, profile issues, property issues, and more.
    • Provide knowledgeable, friendly client service to the worldwide community and properly resolve customer challenges as needed by phone and/or email.
    • Research and troubleshoots problems using available resources.
    • Escalate issues appropriately.
    • Respond professionally to inbound contacts, including urgent situations • Compose thoughtful, articulate, and accurate messages, or customizes prepared responses to customer emails.Company DescriptionWe take the risk out of hiring with our guarantee placement program designed to help minimize the negative effects employee turn-over has on all businesses. As businesses invest a lot in a new hire, we take pride in lowering the cost of acquiring productive employees and ensuring that your new hire succeeds in your business. If after evaluating your new hire’s performance on the job for a pre-determined time he or she does not meet your standards, a new employee will be provided free of charge. While the new employee is being evaluated we will keep the previous application on our payroll until a decision is made.

      Keywords: Andarvis Staffing Inc., San Antonio , Customer Success Specialist (WORK AT HOME), Other , San Antonio, Texas

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