SanAntonioTXRecruiter
the smart solution for San Antonio jobs

Call Center Supervisor

Company: ISS Facility Services Inc
Location: San Antonio
Posted on: December 9, 2018

Job Description:

Job Type: Full time (Exempt) Date posted: Travel: 0-10% Location: San Antonio ISS Corporate Office Job ID: PRIMARY JOB DUTIES: Perform Quality Call Audit evaluations Payroll management and submission PTO tracking Occurrence management Remote monitoring of calls and Y-jacking with agents Managing vacated shifts to ensure appropriate staffing levels On call rotation for afterhours support for our 24/7 call center ADDITIONAL DUTIES: Determines call center operational strategies by conducting needs assessments, performance reviews, defining user requirements; establishing production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing call audits; managing system and process improvement and quality assurance programs. Accomplishes call center human resource objectives by selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures and initiating corrective actions. Develops, prepares and/or maintains documentation pertaining to business processes, systems operation and other technical processes. Creates new documentation or updates existing documentation to accurately reflect changes in a product or process. Writes and maintains end user documentation. Works on projects/matters in a support role. Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. REQUIREMENTS: Strong customer service skills Supervisory experience managing employees in call center, retail environment or full-service restaurant Experience proposing and implementing process improvement within a dynamic environment In-depth understanding of operational processes and procedures Experience documenting business processes, system processes and operational processes Expert knowledge of MS Office Tech savvy with knowledge of telephone equipment and relevant computer programs Ability to work under pressure Strong organizational and leadership skills Strong written communication and negotiating skills Strong interpersonal communication skills PREFERRED REQUIREMENTS: Degree preferred Bilingual in English/Spanish Supervisory experience managing call center agents 5+ years in a supervisory role 3+ years experience in a Facility Management/Integrated Facility Management environment.

Keywords: ISS Facility Services Inc, San Antonio , Call Center Supervisor, Other , San Antonio, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


91C Utilities Equipment Repairer
Description: If you're interested in a maintenance career, join the Army National Guard as a Utilities Equipment Repairer and help keep operations running smoothly on and off the battlefield. Your primary responsibility (more...)
Company: Army National Guard
Location: Bastrop
Posted on: 12/15/2018

Uber Eats Part Time Delivery - Bike
Description: Uber Eats Part Time Delivery - Bike Wimberley, TX 2854 C1-5322 Delivering with Uber is an easy way to earn money in your spare time. You sign up, deliver whenever it works for you, and get paid every (more...)
Company: Uber Eats
Location: Wimberley
Posted on: 12/15/2018

Part-Time Delivery - Uber Eats
Description: Part-Time Delivery - Uber Eats Taylor, TX 2854 C1-11285 Delivering with Uber is an easy way to earn money in your spare time. You sign up, deliver whenever it works for you, and get paid every week. Why (more...)
Company: Uber Eats
Location: Taylor
Posted on: 12/15/2018


Hairstylist - License Req'd - Full/Part Time - TX105
Description: Join Sport Clips and love what you do and where you do it Chat with our virtual recruiting assistant here: or text SPORTCLIPS to 25000.Sport Clips is now hiring Hairstylists cosmetologists to start (more...)
Company: Sport Clips
Location: Round Rock
Posted on: 12/15/2018

Janitor
Description: Job Description The Janitor performs housekeeping functions of assigned areas including cleaning,
Company: CoreCivic
Location: Taylor
Posted on: 12/15/2018

Hairstylist - License Req'd - Full/Part Time - TX116
Description: Join Sport Clips and love what you do and where you do it Chat with our virtual recruiting assistant here: or text SPORTCLIPS to 25000.Sport Clips is now hiring Hairstylists cosmetologists to start (more...)
Company: Sport Clips
Location: Cedar Park
Posted on: 12/15/2018

25U Signal Support Systems Specialist
Description: Communication is the pulse of Army National Guard units, and it's up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn't miss a beat. Signal Support (more...)
Company: Army National Guard
Location: Taylor
Posted on: 12/15/2018

Part-Time Food Delivery - Uber Eats
Description: Part-Time Food Delivery - Uber Eats Leander, TX 2854 C1-164141 Delivering with Uber is an easy way to earn money in your spare time. You sign up, deliver whenever it works for you, and get paid every (more...)
Company: Uber Eats
Location: Leander
Posted on: 12/15/2018

Hairstylist - License Req'd - Full/Part Time - TX121
Description: Join Sport Clips and love what you do and where you do it Chat with our virtual recruiting assistant here: or text SPORTCLIPS to 25000.Sport Clips is now hiring Hairstylists cosmetologists to start (more...)
Company: Sport Clips
Location: Bastrop
Posted on: 12/15/2018

25S Satellite Communication Systems Operator-Maintainer
Description: Communication is a vital part of the military's ability to run successful missions. It's the role of the Satellite Communication Systems Operator-Maintainers to ensure the lines of communication are always (more...)
Company: Army National Guard
Location: Round Rock
Posted on: 12/15/2018

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

San Antonio RSS job feeds