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Windows 10 Upgrade Support

Company: Y & L Consulting Inc.
Location: San Antonio
Posted on: May 19, 2019

Job Description:

My name is Cynthia and I am with Sistema Technologies Inc. We are located in San Antonio Tx. We are a preferred Texas Department of Information Resources (DIR) vendor for the State of Texas and work for all the State Agencies in Texas. Please let me know if you are in the job market and interested in the role below. Seeking A Field Service Technician with Windows 10 upgrade Job Title Field Service Technician CONTRACT Duration 6 - 12 month Contract Work Hours 700am 40 0pm (typical hours) Location San Antonio TX (South of San Antonio near Palo Alto College Mode of Interview FTF or WebEx Education and Experience Bachelors degree in applicable field and three years of aggregated years of related experience. KSAs Knowledge of word processing and spreadsheet applications. Knowledge of advanced analysis, troubleshooting, problem-solving, client relations skills, requirement assessment and analysis, context and interrelationships. Proficiency in hardware, operating systems and applications support. Excellent written communication, analytical, interpersonal, and organizational skills. Ability to multitask, work cooperatively with others and deliver exceptional customer service to a diverse customer base. Demonstrated ability to install and troubleshoot access control hardware and software as well as knowledge of Local Area Network (LAN) topology and protocols. Ability to work independently and in a team environment.Licensing Professional Certification (preferred) CompTIA Certification Dell Warranty Certification Apple Warranty Certification Experience with Active Directory (AD) Job Description Works under general supervision, performs complex and non-routine specialized client technology support functions, such as troubleshooting, analysis, research, de-bugging, and problem-solving. Participates in mentoring and training of other employees. Responsibilities Utilize complex software tools to maintain, configure, define security for, and monitor all devices as part of the computer life cycle. Establish configuration baselines and maintain systems within defined parameters. Utilize Group Policy to monitor and maintain system security. Provide protection and recovery support for client data. Assist personnel with installation, configuration and ongoing usability of system hardware and software. Evaluate and follow through on issues and problems until resolved in a timely manner. Assistance will be provided via phone, email, remote or face to face. Track and assist in the coordination of equipment repair work order assignments and provide detailed work records, which outlines the history of tests, performance problems, and repairs for each piece of equipment. Attend training, assist in researching, testing, and disseminating operation instructions. Assist with the evaluation of new technologies to determine their applicability to clients' needs. Occasionally assist with acquisition of new products and services. Initiate consistent, clear communication and gather input regarding new projects or request resolutions from User Services team members Assist in the training and coordination of tasks for student workers. Monitor ticket queue and respond toresolve tickets This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions Other duties may be assigned. Look forward to hearing back from you Cynthia Estrada with Sistema Technologies Inc. E- Mail ID cynthia.estrada mailtocynthia.estradasistematechnologies.com mailtocynthia.estradasistematechnologies.com sistematechnologies.com mailtocynthia.estradasistematechnologies.com Direct Ph(210) 683-0972

Keywords: Y & L Consulting Inc., San Antonio , Windows 10 Upgrade Support, Other , San Antonio, Texas

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