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System Availability Mgr / Operations Systems Integrator

Company: USAA
Location: San Antonio
Posted on: May 19, 2019

Job Description:

System Availability Mgr / Operations Systems Integrator Purpose of Job We are currently seeking talented System Availability Mgr / Operations Systems Integrator for our San Antonio, TX (Convent Street) facility.Collaborates with technical teams to gather requirements and identify process and technical solutions. Acquires and applies broad knowledge of the business, its products, and processes to manage solution delivery for projects and analyzes opportunities to implement technology solutions. Resolves issues and navigates obstacles to meet deliverables. Works with business partners, technical resources and management to evaluate business requirements and technologies at a detailed level in order to design, develop and implement technical solutions. Serves as a resource to less experienced team members on escalated issues of a routine nature. Job Requirements ABOUT USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For, and we've ranked among Victory Media's Top 10 Military Friendly Employers primar13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply. ABOUT USAA IT Our most important qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 11 million members who rely on us every day.We are over 3,000 employees strong, a passionately supportive and collaborative team built on Agile principles. We've been a top-two Computerworld 100 Best Places to Work in IT five years in a row and were recently named a Top 50 Employer for Minority Engineers & IT by Workforce Diversity Magazine. See what it's like to work for a company where your passion meets our purpose: USAA Information Technology: A Realistic Preview Consults with business to gather requirements.Develops and documents requirements & specifications.Assists in the development of business and technical criteria to evaluate technology solutions.Applies technical expertise to plan, analyze, design, build, validate & implement solutions.Determines solutions design utilizing selected technologies.Assists with solutions engineering for all supported technologies.Presents solution design for peer reviews.Provides oversight of Builds and validates correct operation and performance.Mentors peers and less experienced analysts.Complies with all operations, processes & procedures.Maintains awareness of service & financial targets for unit & department. Minimum Requirements Bachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree4+ years of relevant business support, and/or technical project management experienceProficient knowledge of application development, or database systems, Voice, WAN/LAN, server, desktop administration or designQualifications may warrant placement in a different job level.When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.Preferred 5+ years of production support experience identifying, tracking, communicating, and coordinating Restoration of Service activities (facilitation of Major Incident outages)4 years of experience in support of or execution of ITIL best practices (Incident, Problem and Change Management), Foundations certificationExperience identifying IT compliance-related issues, documentation of those issues and driving resolution to compliance-related issuesGood written and verbal technical writing and communication skills to properly communicate incident details and business impact during and after incidents to senior managementIntermediate level of understanding of IT technologies such as infrastructure, middleware, networking, load-balancing devices, databases, mainframe, software and hardwareExperience collaborating and building relationships with both IT and Business teams in addition to leading ad-hoc cross-functional teams to address complex IT-related issuesExperience providing IT support in the Financial Services sectorAbility to coach, train and mentor less experienced team membersPrevious software development experience a plus, but not requiredAdditional Job DescriptionThis position is in support of the Bank Availability Command Center team (Bank ACC) ensuring high availability of USAA Bank applications. It requires a technical and/or software development background and is ideal for those individuals who wish to support highly available applications through improving IT processes including, but not limited to, those that are driven by ITIL best practices. This position does not require any hands-on systems administration or application development responsibilities.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.Relocation assistance is not available for this position.For Internal Candidates:Must complete 12 months in current position (from date of hire or date of placement), or must have manager's approval prior to posting.Last day for internal candidatesto apply to the opening is 04/30/19 by 11:59 pm CST time.

Keywords: USAA, San Antonio , System Availability Mgr / Operations Systems Integrator, Other , San Antonio, Texas

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