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Help Desk in San Antonio, TX at APEX Systems

Company: Apex Systems
Location: San Antonio
Posted on: May 19, 2019

Job Description:



Job Description

Job #: 950396

Summary: The main function of a technical help desk specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Job Responsibilities: Answers service calls and emails. Records and prioritizes service requests and maintains ticket tracking for IT service desk issues. Directs requests to other areas in accordance with established guidelines. Diagnoses, troubleshoots, and resolves basic and complex issues regarding hardware and software access, security, reliability, and performance issues. Supports Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, and SharePoint), Active Directory, and remote users. Ensures password change requirements are documented and assures timely privileges to protect information technology assets. Tests user passwords and access lists to determine compliance with established policy. Installs and reconfigures workstation and remove access hardware and software according to standardized specifications. Assists in pushing out new software/hardware to ensure consistency in technical standards. Maintains physical inventory and workstation and remove access hardware and software according to standardized specification on approved requisition. Orders air cards, company issued smartphones and printer equipment. Provides information and communication for IT Service Desk testing, upgrades, and rollouts in support of corporate, divisional and systems initiatives.

Skills: Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Basic ability to work independently and manage ones time. Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software. Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.

Education/Experience: 0-2 years experience required. Associate's degree in computer related field or equivalent training preferred.

if interested please send resumes to lwoods@apexsystems.com

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.


Keywords: Apex Systems, San Antonio , Help Desk in San Antonio, TX at APEX Systems, Other , San Antonio, Texas

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