SanAntonioTXRecruiter Since 2001
the smart solution for San Antonio jobs

Ops Support Specialist 5

Company: Citibank
Location: San Antonio
Posted on: July 15, 2019

Job Description:

Ops Support Specialist 5-******** Description NAO - Ops Support Specialist 5 - Position Level C05 Description: - Oversight of day-to-day operations for their team (POD). Including investigating and resolving escalations for the account opening pending process. - Lead for New Account opening- Monitoring queues, acting as Subject Matter Experts related to the use of DB Sales, Credit Bureau applications/systems, inter-workings of batch processing within OSRO, CBOL and Docu-sign. - Review, Develop and facilitate training for offshore and stateside. Perform agile activities when quick changes are necessary to the process to increase straight thru processing. - Work with Legal & Compliance for completion of PCRM and MCA monitoring/ reporting; perform annual review of applicable Source cards, and letters. - Complete and Resolve ERU complaints/ escalations associated with New Account Opening issues provide Source Cause and resolution. - Manage POD concept and provide support between NAO staff and New Account Fraud collectively to ensure timely 0 day processing for pended applications. - Perform adhoc testing and script building with implementations associated to ROSS/ AVOKA etc. - Maintain and update process flows for New Account Opening Ops for digital and contact center. - Uses multiple tools and platforms, assists customers and associates with account level information and provides technical assistance. - Balances customer needs and business requirements, uses problem solving and decision-making skills while adhering to strict laws and regulations. - Operates in a goal-oriented environment, achieving individual and team performance targets. - Complexity of problems and the degree of latitude used to seek resolution varies by position level. - Resolve moderately complex customer inquiries and Supervisor escalated issues. - Proactively reviews each account to offer value added products and services while adhering to strict telesales laws and regulations. - Diffuse tense customer interactions; manage conflict, and the ability to build rapport with customers. About Citi Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. Citi's Mission and Value Proposition explains what we do and Citi Leadership Standardsexplain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities. Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all. Qualifications Qualifications: - 1 year relevant customer service experience - Customer service phone experience preferred - Demonstrated ability to handle escalated issues - Operations support experience preferred - Financial Services/Banking experience preferred - High School Diploma/GED required EEO Statement: Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity Pay Transparency: Citi won't discriminate against anyone for discussing pay, but those with access to pay data in their work can't disclose it unless responding to complaints/investigations or legal requirements.

Keywords: Citibank, San Antonio , Ops Support Specialist 5, Other , San Antonio, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


MRI Tech, PRN evenings
Description: SummaryUnder minimal supervision, performs complex diagnostic Magnetic Resonance Imaging MRI procedures, as requested by a licensed
Company: Tenet
Location: San Antonio
Posted on: 07/22/2019

Hiring Lease Purchase CDL A Truck Drivers - Competitive Pay and Great Benefits!. - Star Freight
Description: Our top drivers earned 180,000 in 2017DRY VAN DIVISIONPay is 72 plus 100 fuel surcharge- 2.00 per mile average including FSCDispatched from Valparaiso, INRuns only east of the Mississippi River/Also, (more...)
Company: Star Freight
Location: Georgetown
Posted on: 07/22/2019

Now Hiring: Work From Home
Description: Easy Application
Company: Work From Home.FindDreamJobs.com
Location: San Antonio
Posted on: 07/22/2019


Hiring Lease Purchase CDL A Truck Drivers - Competitive Pay and Great Benefits!. - Star Freight
Description: Our top drivers earned 180,000 in 2017DRY VAN DIVISIONPay is 72 plus 100 fuel surcharge- 2.00 per mile average including FSCDispatched from Valparaiso, INRuns only east of the Mississippi River/Also, (more...)
Company: Star Freight
Location: San Antonio
Posted on: 07/22/2019

EHS Associate Resource
Description: Auto req ID: 186388BRJob DescriptionWe are PepsiCo Supply Chain. We are a diverse group, spread across 200 countries and territories, and united by a shared set of values and goals. You know our name (more...)
Company: PepsiCo
Location: San Antonio
Posted on: 07/22/2019

Linen Room Attendant (PM Shift) - San Antonio Marriott Rivercenter - (19099052)
Description: Here's To Your Journey with Marriott Hotels Resorts Suites The San Antonio Marriott Rivercenter, located at 101 Bowie St, San Antonio, Texas, 78205 is currently hiring a Linen Room Attendant PM Shift (more...)
Company: Marriott International, Inc.
Location: San Antonio
Posted on: 07/22/2019

CDL A Flatbed Truck Drivers - Earn Up To $2,000 Per Week!. (Georgetown)
Description: OTR Flatbed Positions Available OTR Flatbed Position: 1700 to 2000 per week driving flatbed.Our drivers typically run between 2500 and 3300 per week.Our fleet is comprised of late model tractors and (more...)
Company: Forward Freight Systems
Location: Georgetown
Posted on: 07/22/2019

CDL A Truck Drivers - Owner Operators - AMAZING PAY - Call Or Apply Today. - Star Freight
Description: Our top drivers earned 180,000 in 2017DRY VAN DIVISIONPay is 72 plus 100 fuel surcharge- 2.00 per mile average including FSCDispatched from Valparaiso, INRuns only east of the Mississippi River/Also, (more...)
Company: Star Freight
Location: Georgetown
Posted on: 07/22/2019

Continuous Move Route - Mileage Guarantee!.
Description: Mileage GuaranteeContinuous Move lanes100 Non-TouchUnlimited
Company: Southern Refrigerated Transport
Location: San Antonio
Posted on: 07/22/2019

Looking To Hire Owner Operator CDL A Truck Drivers
Description: Our top drivers earned 180,000 in 2017DRY VAN DIVISIONPay is 72 plus 100 fuel surcharge- 2.00 per mile average including FSCDispatched from Valparaiso, INRuns only east of the Mississippi River/Also, (more...)
Company: Star Freight
Location: Georgetown
Posted on: 07/22/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

San Antonio RSS job feeds