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Fraud Investigative Specialist III

Company: USAA
Location: San Antonio
Posted on: August 17, 2019

Job Description:


Responds to and resolves member inquiries related to fraud activity on credit or debit card accounts. Processes the initial chargeback cycle, monetary adjustments and demonstrates familiarity with representments.


* Monetarily restores and reconciles member's accounts using fundamental accounting rules.

* Analyzes, prepares and documents all fraud accounts for charge off according to and within department and/or regulatory timeframes.

* Under direct supervision, using foundational experience, applies decision-making and discretion in making independent decisions that mitigate corporate risk at each decision point throughout the investigation.

* Performs routine work assignments to support other team members and Global Business Partners; initiates contact with members.

* Performs routine recovery processes on card/deposit accounts and utilizes best practices to maximize recoveries by adhering to Compliance Regulations and Association rules/guidelines.

* Gathers data and record evidence from internal systems, the internet, and commercial databases in support of the investigative process.


* High School Diploma or General Equivalency Diploma

* Up to 1 years relevant analytical or direct industry experience

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.


* 2+ years of relevant operational financial services support in Banking

* Experience Fraud prevention and detection experience

* 2+ years fraud and/ or disputes experience

* 1+ years Reg E knowledge

* 1+ years chargeback experience/knowledge

* Account balancing experience

* Knowledge of Visa/Amex policies and procedures

* Great communication and team collaboration skills

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.

RELOCATION assistance is NOT AVAILABLE for this position.


Must complete 12 months in current position (from date of hire or date of placement), or must have manager s approval prior to posting.


USAA is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, veteran status or any other legally protected characteristic. If you'd like more information about your EEO rights as an applicant under the law, please click here. For USAA s Affirmative Action and EEO statement, please click here. Furthermore, USAA makes hiring decisions compliant with the Fair Chance Initiative for Hiring Ordinance (LAMC 189.00).

USAA provides equal opportunity to qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation, please email or call 1-800-210-USAA and select option 3 for assistance.

Keywords: USAA, San Antonio , Fraud Investigative Specialist III, Other , San Antonio, Texas

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