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Learning Support Advisor I - Risk/Compliance

Company: USAA
Location: San Antonio
Posted on: August 18, 2019

Job Description:

Purpose of JobWe are currently seeking talented Learning Support Advisor I for our San Antonio, TX, Phoenix, AZ, Plano, TX or Remote office.Provides second-line independent oversight and guidance regarding business products, services, and processes through a compliance framework to ensure they are executed in accordance with regulatory requirements. In partnership with the business and key stakeholders, continuously drives a strong culture of compliance and demonstrates integrity and professional judgment in protecting the interests of USAA and its members.Job RequirementsABOUT USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For--, and we've ranked among Victory Media's Top 10 Military Friendly-- Employers for 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.See what it's like to work for a company where your passion meets our purpose:USAA Careers* Provides complete and accurate working knowledge of all Enterprise Learning Center of* Excellence (ELCOE) processes applicable to Delivery, Development, and Planning as it pertains to support of learning events.* Supports the ELCOE curriculum, facility configurations, learning paths, and ensures communication of the operational processes with all business partners and customers.* Leads projects and process improvement efforts supporting ELCOE.* Plan, forecast, and perform analysis to determine resourcing needs.* Schedules learning events as provided through the planning and request definition processes.* Matches the learning facility capabilities (room size, technology capability, other equipment, configuration, instructor, etc) with the scheduling requirements.* Manages Learning Management Systems, troubleshoots issues with system.* Maintains course catalog; process updates to course catalog to include course description, hours, course set up; creates/builds course codes for new courses.* Manage learning unit budget, if applicable.* Works under general supervision.* Serves as a resource to less experienced team members on escalated issues of a routine nature.* Performs moderately complex to complex work assignments to support other team members.* Performs other duties as assignedMINIMUM REQUIREMENTS* Bachelor's degree required OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.* 4 or more years of administrative, analysis and/or resourcing experience to include at least 4 years of program/project management experience.* Advanced knowledge of Microsoft suite and advanced knowledge of data analysis and associated tools.* Qualifications may warrant placement in a different job level*When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.PREFERRED REQUIREMENTS:* 2 or more years experience supporting risk and compliance training program or learning environment within financial services industry.* 2 or more year experience utilizing Learning Management Systems (LMS) to create, manage, schedule and monitor training assignments, notifications, course setup and testing specifically within SumTotal LMS and/or Workday Learning platforms.* Proven experience in detailed oriented work environment, working across matrix teams.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.Relocation assistance is not available for this position.For Internal Candidates:Must complete 12 months in current position (from date of hire or date of placement), or must have manager's approval prior to posting.Last day for internal candidates to apply to the opening is 08/11/19 by 11:59 pm CST time.

Keywords: USAA, San Antonio , Learning Support Advisor I - Risk/Compliance, Other , San Antonio, Texas

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