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Custodian of Records Specialist

Company: USAA
Location: San Antonio
Posted on: August 18, 2019

Job Description:


Conducts research and performs analysis for assigned area of specialization on behalf of USAA Federal Savings Bank to determine response to Subpoena's, Criminal and Civil Court Orders, Grand Jury requests and National Security Letters for member related Bank documents. Maintains advanced knowledge of industry laws and regulations, and internal policies, procedures and processes in USAA Bank operations.

We are seeking a talented Custodian of Records Specialist for the San Antonio Home Office II/III.


* Works under minimal supervision; acquires and applies advanced knowledge of industry and internal policies and processes.

* Uses established procedures and significant experience to carry out complex work assignments.

* Analyzes and investigates allegations and inquiries from related federal, state, and local government agencies, and/or current or former employees and members.

* Communicates with USAA members as needed.

* Work under the direction of Bank Counsel to research member files to determine response to Subpoena's, Criminal and Civil Court Orders, Grand Jury requests and

* National Security Letters for member related Banking documents.

* Reviews and prepares required documents associated with requests and ensures proper filing of documents with regulatory authorities, courts and other tribunals; monitors status of pending requests to meet deadlines and distributes copies of all required member related bank documents to requesting parties.

* Facilitates the coordination of internal and external resources such as, local, state and federal government and law enforcement agencies, to include relationships with internal and external counsel.

* Maintains comprehensive knowledge of all requirements in assigned area of specialization and serves as subject matter expert for the Bank.

* May travel to attend court proceedings (civil, criminal and or court martial hearings), as the custodian of records on behalf of USAA Federal Savings Bank.


* High School Diploma or General Equivalency Diploma required.

* 2 or more years financial services experience.

* Experience working with federal, state, local, and military law enforcement agencies.

* Proficient knowledge of Microsoft Office Tools and internal applicable processes and operating systems.

*Qualifications may warrant placement in a different job level*

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.


* 3 years Deposit Background.

* Strong experience with Bank Custodian of Records (all work item types to include Child Support Garnishment, IRS Levy, State Comptroller, State Levy, Texas Workforce, VA Demand for Payment, Writ of Garnishment).

* 3 years of deep knowledge and WRIT of Garnishments experience and/or USAA Bank COR experience.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.

RELOCATION assistance is NOT AVAILABLE for this position.


Must complete 12 months in current position (from date of hire or date of placement), or must have manager s approval prior to posting.


USAA is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, veteran status or any other legally protected characteristic. If you'd like more information about your EEO rights as an applicant under the law, please click here. For USAA s Affirmative Action and EEO statement, please click here. Furthermore, USAA makes hiring decisions compliant with the Fair Chance Initiative for Hiring Ordinance (LAMC 189.00).

USAA provides equal opportunity to qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation, please email or call 1-800-210-USAA and select option 3 for assistance.

Keywords: USAA, San Antonio , Custodian of Records Specialist, Other , San Antonio, Texas

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