SanAntonioTXRecruiter Since 2001
the smart solution for San Antonio jobs

Team Lead

Company: Conduent
Location: San Antonio
Posted on: October 13, 2019

Job Description:

About ConduentConduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.Job Description--- Ascertains the nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution.

--- Identifies customer needs by referring to past transactions/case notes, analyzing case by case as needed.

--- Handles escalated transactions where the front line has exhausted all options or when the customer insists on talking to the next level / corporate office.

--- Provides customer with appropriate customized information requested.

--- Derives all necessary information from customer to update database.

--- Escalates issues to senior levels as needed, based on reports on complaints or concerns, explaining company policies to customers.

--- Responsible for the end-to-end resolution of the customer issue which might include the inbound transaction, follow-up calls and final closure statement.

--- Provides supports and coaching to less experienced team members based on own expertise and knowledge.ClosingConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

Keywords: Conduent, San Antonio , Team Lead, Other , San Antonio, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Local CDL A Ready Mix Truck Drivers - Home Daily!
Description: This position will be responsible for the safe operation of a Ready Mix vehicle. This position requires a commercial driver's license and candidate should have experience with local deliveries. -- Requirements (more...)
Company: Martin Marietta
Location: San Antonio
Posted on: 10/17/2019

Class A CDL Owner Operator
Description: Headquartered in Elk Grove Village, IL, Merx Global is a growing asset-based transportation company that provides comprehensive transportation solutions to customers throughout the United States. Our (more...)
Company: Merx Global
Location: San Antonio
Posted on: 10/17/2019

Shopper Part Time
Description: Shipt is a membership-based marketplace
Company: Shipt
Location: Georgetown
Posted on: 10/17/2019


Spectrum Recruiter I (Bilingual-Spanish)
Description: The SpectrumRecruiter I works with functional Team Leaders and HR Director to determine hiring requirements. Evaluates and pre-screens candidates in a high-volume recruiting environment. Partners with (more...)
Company: Spectrum
Location: Georgetown
Posted on: 10/17/2019

Grocery Shopper
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Georgetown
Posted on: 10/17/2019

Virtual Recruiter - (Full-time)
Description: At Mommy Jobs Online our qualified recruiters will enjoy the freedom and profitability of independent recruiting 1099 while benefiting from the tools, branding and support of a national recruiting work (more...)
Company: Mommy Jobs Online
Location: San Antonio
Posted on: 10/17/2019

Tool & Die Skilled Team Member TMMTX
Description: Tool Die Skilled Team Member - MaintenanceToyota Motor Manufacturing, Texas, Inc. TMMTX San Antonio, TexasToyota Motor Manufacturing, Texas, Inc. is located in San Antonio, Texas. The plant was established (more...)
Company: Toyota North America
Location: San Antonio
Posted on: 10/17/2019

Supv Practice Operations
Description: Description This position is responsible for coordinating the daily business operations of the clinic. This includes but is not limited to: obtaining authorizations for patient services, answering phones, (more...)
Company: CHRISTUS Health
Location: San Antonio
Posted on: 10/17/2019

Personal shopper - get paid to grocery shop
Description: Shipt is a membership-based marketplace
Company: Shipt
Location: Georgetown
Posted on: 10/17/2019

Entry-Level Truck Drivers - Great Pay! - Georgetown
Description: Recent CDL-A Grads: Don't have enough experience to get the truck driving job you want No worries, come join us You will spend 165 hours behind the wheel with
Company: C.R. England
Location: Georgetown
Posted on: 10/17/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

San Antonio RSS job feeds