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Quality Assurance Advisor II

Company: USAA
Location: San Antonio
Posted on: November 11, 2019

Job Description:

Purpose of JobWe are currently looking for 3 Quality Assurance Advisor II's for our San Antonio Home Office location. Responsible for developing, implementing and sustaining quality assurance programs to ensure existing and emerging risks associated with business activities are effectively identified, measured, monitored and controlled. Ensures quality standards are established in accordance with internal practices, risk and compliance policies and procedures, and regulatory requirements. Job Requirements - Identifies errors and may deliver real-time feedback or notification to 1st line operations to meet requirements. - Contributes to the review for accuracy, compliance, and consistent execution of internal processes. - Contributes to the creation of routine reports and may participate in the delivery of results to appropriate levels of leadership and applicable stakeholders. - Identifies trends/root causes, and partners with team members to support development of action plans and business solutions. - Maintains and develops knowledge of industry products, regulations, services and processes to support fulfillment of additional business objectives. - May participate in special audits, studies, and special projects as directed by management. Minimum Experience - Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. - 2 or more years quality assurance or bank operations experience. - Previous experience working in a financial services environment. - Proficient in analyzing data, problem identification and resolution. *Qualifications may warrant placement in a different job level* When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses. Preferred - 3 or more years working in a financial services environment - 3 or more years of relevant work experience (operational testing, quality assurance) - Experience applying regulations to testing practices or operational risk principles/concepts. - Demonstrate ability to communicate effectively at all levels of management. - Proficiency in Microsoft Office applications (i.e. word, excel, access, PowerPoint) Relocation assistance is not available for this position. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Must complete 12 months in current position (from date of hire or date of placement), or must have managers approval prior to posting.

Keywords: USAA, San Antonio , Quality Assurance Advisor II, Other , San Antonio, Texas

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