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Customer Advisor

Company: Parallon
Location: San Antonio
Posted on: November 11, 2019

Job Description:

Description SHIFT: Work From Home

SCHEDULE: Full-time

Do you want to be a part of a family and not just another employee? Are you looking for a work environment where diversity and inclusion thrive? Submit your application today and find out what it truly means to be a part of a team.--At HCA Healthcare, you have options. You can choose from a variety of benefits to create a customizable plan. You have the ability to enroll in several medical coverage plans including vision and dental. You can even select additional a la carte benefits to meet all your needs. Enroll in our Employee Stock Purchase Plan (ESPP), 401k, flex spending accounts for medical and childcare needs, and participate in our tuition reimbursement and student loan repayment programs. --HCA Healthcare is dedicated to the growth and development of our colleagues. We will provide you the tools and resources you need to succeed in our organization. We are currently looking for an ambitious Customer Advisor to help us reach our goals. Unlock your potential here!--As a Customer Advisor, you will be responsible for working with customers to address inquiries and concerns related to patient accounts. (This position would handle patient calls and other responsibilities as assigned).--What you will do in this role:----- Talk with customers by phone or in person to obtain information needed to resolve inquiries. --- Confer with other staff members to obtain additional information and clarification needed to resolve customer concerns --- Reconcile accounts according to insurance contracts and submit/ process correct contractual --- Review accounts for appeal requests and forward appropriately --- Review accounts for duplicate or charge errors, forwarding to audit if necessary --- Correct or add insurance information and request rebill --- Encourage payment from patient through credit card, check or payment arrangement --- Answer all inquiries from customers promptly (generally the same day received) --- Assist patient account inquiries by courteously supplying accurate and timely information, including bills if requested --- Follow all guidelines and policies for SSC employees, both general policies and those specific to customer service activities

Qualifications EDUCATION High school diploma or GED required. --EXPERIENCE Minimum one year related experience required, preferably in healthcare. Relevant education may substitute experience requirement.----Parallon is an industry leader in revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nation-wide. Our parent company, HCA Healthcare has been consistently named a World---s Most Ethical Company by Ethisphere and is ranked in the Fortune 100.--We are a family 270,000 strong! Our Talent Acquisition team is reviewing applications immediately. Highly qualified candidates will be promptly contacted by our hiring managers for interviews. Submit your resume today to join our community of caring! --We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Notice Our Company---s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, contact us at--privacy@hcahealthcare.com

Company Description:

HCA Healthcare is a collaborative healthcare network, driven by physicians, nurses and colleagues helping each other champion the practice of medicine to give people a healthier tomorrow. With a comprehensive network of more than 270,000 people across approximately 1,800 care facilities, our scale enables us to deliver great outcomes for our patients, provide superior nursing care and be a preferred place for physicians to practice medicine. We never stop in our pursuit of insights and care advances based on the knowledge and data we gain from approximately 30 million patient encounters a year. Every day, we raise the bar to improve the way healthcare is delivered, not just in our facilities, but everywhere. We---re committed to improving more lives in more ways, and above all else, we are committed to the care and improvement of human life.

Keywords: Parallon, San Antonio , Customer Advisor, Other , San Antonio, Texas

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