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Teller II

Company: USAA
Location: San Antonio
Posted on: November 11, 2019

Job Description:

Purpose of JobAccountable for delivering superior and prompt customer service by performing transactions as requested on a variety of banking services through the lobby and/or drive thru. Responds to and directs customer inquiries on product features and services. Knowledgeable of prescribed policies, procedures, regulations and guidelines associated with USAA's banking products. Adheres and maintains compliance with all policies, procedures and regulations. Job Requirements - Works under general supervision and is accountable for delivering superior customer service in performing a variety of basic banking services though lobby and/or drive thru - Resolves customer issues and/or complaints in a professional manner; collaborates with team members to resolve issues and to identify appropriate issues for escalation and seeks management assistance as needed - Uses established procedures and job experience to carry out moderately complex work assignments. - Responds to and directs customer inquiries on product features and services - Recognizes and refers potential product needs and self-service opportunities - Maintains and adheres to all policies, regulations, guidelines, and procedures applicable to Teller Operations (i.e. Patriot Act - Anti-money Laundering, Regulation CC etc.) Minimum Experience: - High School Diploma or General Equivalency Diploma - 1 or more years industry related customer contact experience and/or relevant internal product proficiency *Qualifications may warrant placement in a different job level* When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses. Preferred - Bachelors Degree - Available to work shifts between 6:45 A.M.- 6:15 P.M. Monday through Friday and 8:00 A.M.- 2:00 P.M on Saturday's - Bank Teller experience dealing with large cash volume and product referral experience - 2 years of Bank Teller experience in Bank Teller industry (cash handling, 10key touch) - 1 year computer literacy experience with Microsoft, Outlook and Excel - Worked in a Bank Teller role within the past year - 2 years of banking experience - 2 years of customer service experience - Knowledge of Patriot Act, Bank Secrecy The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals. USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers. Relocation assistance is not available for this position. For Internal Candidates: Must complete 12 months in current position (from date of hire or date of placement), or must have managers approval prior to posting. Last day for internal candidates to apply to the opening is 10/30/19 by 11:59 pm CST time .

Keywords: USAA, San Antonio , Teller II, Other , San Antonio, Texas

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