Customer Care Representative - HIRING NOW! APPLY TODAY!!

Location: San Antonio
Posted on: January 14, 2021

Job Description:

INTERVIEWING TODAY!

AppleOne is currently recruiting for outgoing, skilled Customer Service Representatives for a large call center located in the San Antonio, Texas.

The shifts required for this position can range between 8am to 6pm, Monday through Friday, with no weekends!! This is a temp to hire opportunity, with conversion occurring around 180 days. Great benefits, upon conversion! High School Diploma/GED equivalent is required for this position. Must be able to pass a criminal background check.

Job Duties:

? Responds to customer phone inquiries in a prompt, courteous and concise manner.

? Provides callers with unbiased information to assist customers with application and eligibility requirements.

? Accesses, reads, and interprets customers information and provides data elements within customer application.

? Performs accurately all data entry functions to reflect customer activity/transactions.

? Answers customer questions and assists in problem resolution.

? Assists customers in the enrollment process.

? Documents all customer encounters in clear and concise logs.

Qualifications / Skills / Requirements:

? Bilingual (English/Spanish) a major plus!!

? High school diploma, GED, or equivalent certification.

? Background in health care, human services, or customer service.

? Knowledge of Texas health and social services programs and geographical area.

? Experience in data entry and call centers.

? Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner.

? Excellent organizational, interpersonal, written, and verbal communication skills.

? Ability to perform comfortably in a fast-paced, deadline oriented work environment.

? Ability to successfully execute many complex tasks simultaneously.

? Must be flexible to work between the hours of 8:00 a.m. and 6:30 p.m.

? Must be able to pass Background check required.

? You will be given a series of assessments to be considered

? Pay:

$11.54 for English Speaking reps

$12.02 for Bilingual (English/Spanish) reps

? Workweek: Full Time

Benefits:

? Overtime Hours Available

? Appleone offers medical, dental, vision, and 401k while you are on contract

Additional Requirements:

? Typing Speed: 30 Words Per Minute

Please contact us TODAY to schedule an interview! Schedule is filling up FAST! We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

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