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Director, Business Process Consultant

Company: USAA
Location: San Antonio
Posted on: October 18, 2020

Job Description:

Purpose of JobOversees a team of business professionals that are responsible for the end to end aspects of assigned processes. Guides team members to collaborate with Experience Owners and enterprise partners in the facilitation and development of business rules, gathering of requirements, artifacts and process management. Guides team members in capturing, documenting and sustaining processes. Maintains compliance with policies, procedures and regulations.Job RequirementsAbout USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For , and we've ranked among Victory Media's Top 10 Military Friendly Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply. (17 seconds) (31 seconds)

  • Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
  • Aligns with enterprise partners to define backlog and present the business case to compete for funding and ultimately ensure execution to output. Ensures the Business Process Consultant backlog is prioritized in accordance with business deliverables.
  • Utilizes and oversees reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders.
  • Ensures risk mitigation is a top priority by diagnosing and quickly resolving risk opportunities. Influences CoSA and business processes to address risk across all activities.
  • Using Agile Methodology, identifies business process risks and oversees that appropriate controls are captured, documented, sustained and ultimately mitigated.Minimum Requirements:
    • Bachelor's Degree OR 4 or more years experience leading programs/projects in a financial services industry or operations communications beyond the minimum required may be substituted in lieu of a degree
    • 8 or more years experience in organization structure, business functions, processes, procedures, measures, metrics, etc. to provide comprehensive business knowledge
    • 4 or more years experience leading programs/projects, business process owner/consultant or working in an agile environment
    • 3 or more years of direct team lead, supervisory or management experience required*Qualifications may warrant placement in a different job level*When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.Preferred Requirements:
      • 4 or more years experience performing in a leadership role in an Agile environment
      • Demonstrated expertise in developing high performing teams in a dynamic environment
      • Demonstrated expertise as a thought leader
      • Demonstrated business acumen in financial services and a proven ability to balance strategic thinking with practical implementation skills
      • Expert level effective executive level communications and facilitation experienceThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.Relocation assistance is available for this position.For Internal Candidates:Must complete 12 months in current position (from date of hire or date of placement), or must have manager s approval prior to posting.Last day for internal candidates to apply to the opening is 9/06/20 by 11:59 pm CST time. Associated topics: chief marketing officer, demand, demand generation, major gift, marketing, newspaper, presale, public relations, social media, university relationship

Keywords: USAA, San Antonio , Director, Business Process Consultant, Professions , San Antonio, Texas

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