Analyst - IT Infrastructure and Business Support

Company: Experis
Location: San Antonio
Posted on: January 13, 2021

Job Description:

IT Infrastructure and Business Support Analyst* Responsible for providing analytical support for various projects, programs, and/or portfolios (i.e. managing timelines and costs associated with make ready and upgrade adjustments for pole attachments).* Manage multiple projects in various phases, simultaneously, and work with cross functional teams to assure projects and programs are delivered within budget.* Preparation and analysis of monthly and quarterly performance reports regarding adherence to program timelines.* Maintain historical records of all documentation.* Assist with compilation of monthly and milestone-specific progress reports and the preparation of briefs for meetings, attend program reviews, meetings, and deliveries.* Develop schedules and document and track action items.* Assist in the development of interfacing with various software programs as needed, contribute to the research, development and documentation efforts for the implementation of project control procedures.* Gather information from various sources, compile data, and prepare reports and presentations for administrative and programmatic activities.* Manage work packages to ensure project deliverables are met through collaboration.* Handles multiple work assignments simultaneously, meeting deadlines. Reports status, issues and timelines to management.* Performs Application, Connectivity troubleshooting, Antivirus, Patch & Software updates.* Performs system administration duties of various software platforms and applications.* Develops alternative solutions for decision-making which support organizational goals/objectives and budget constraints.* Maintain and enhance systems as required to support operations.* Identifies improvements in existing processes needed to increase the level of efficiency.* Develops, maintains and presents process guidelines.* Develops and conducts training classes when necessary.* Collaborates with management in managing financial efficiency.* Maintains current knowledge of industry trends and technologies. Monitors, troubleshoots, root-cause analysis, and resolves architectural, performance and operational problems impacting systems.* Performs other project and process improvement initiatives as assigned.Qualifications:* Bachelor's Degree in Computer Science, Business Computer Systems, Management Information Systems or related field from an accredited university.* Extensive Infrastructure/analyst experience in a field supporting and providing technical and analytical solutions.* Possesses and applies comprehensive knowledge of a particular field of specialization to complete complex assignments.* Ability to offer alternative solutions for decision making and recommends optimal choice(s) in support of organizational goals/objectives.* Exceptionally strong analytical and problem solving abilities.* Ability to multi-task various critical work assignments in a fast-paced environment in a professional manner.* Ability to effectively manage sensitive and confidential information. Initiative to work independently or as a member of a team, coordinating with others to achieve desired results.* Well-developed written and verbal communication skills for interaction with all levels of personnel.* Ability to meet goals and objectives with minimal direct supervision.* Effective interpersonal and customer service skills, Ability to make recommendations and independent decisions.* High level of accuracy of work and attention to detail.* This is highest level subject matter/technical expert and may include limited supervisory responsibilities.* Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.* Extensive knowledge of Information technology infrastructure in a field supporting the migration of infrastructures from physical to virtual environments. Applied Computer skills to include understanding of networking, hardware, system administration, active directory, operating systems and desktop applications.* Ability to work in a variety of locations such as the field, construction centers and the main office.* Ability to provide on-call production support on a rotating basis.* Knowledge of the principles of data communications and telecommunications.* Knowledge of computer operating systems, storage virtualization, compute virtualization, and hypervisors.* Extensive knowledge of Linux/Unix environment.* Experience with GIS/Designer and Work Manager, Experience with SAP and SAP Project System "Preferred Qualifications:* Master's degree or relevant Certification. Solid foundation in Virtualization, Scripting and Programing, SAN and NAS deployment and management, Storage Virtualization, System Backup utilization enterprise class backup platform.* Professional experience with administration of applications.* Demonstrated experience in IT process management.* Relative experience in supporting utility construction & maintenance Please be aware that contractors may be required to drive to other client locations using their personal vehicle during their assignment

Keywords: Experis, San Antonio , Analyst - IT Infrastructure and Business Support, Professions , San Antonio, Texas