Help Desk Technician TS/SCI Lackland AFB, TX
Company: General Dynamics Information Technology
Location: San Antonio
Posted on: January 15, 2021
|
|
Job Description:
Type of Requisition:RegularClearance Level Must Currently
Possess:Top Secret/SCIClearance Level Must Be Able to Obtain:Top
Secret/SCISuitability:No Suitability RequiredPublic Trust/Other
Required:NoneJob Family:Help DeskJob Description:Tasks in direct
support of the government include, but are not limited providing
or--assisting the team provide the following services:Help Desk -
Provide customer interface by supporting requirements, such as,
network accounts, web browsing (i.e. Internet Explorer), e-mail
(i.e. Outlook), word processing (i.e. Word), spreadsheets (i.e.
Excel), databases (i.e. Access), presentation (i.e. PowerPoint),
photo editor, desktop publishing, scanning, writing to appropriate
media, telephone voice mail and services, equipment issues, etc.
Provide multi-media coordination and assistance supporting the
setup of conferences, meetings, and Video Teleconference (VTC)
operations.Problem Resolution - Provide IT support to resolve and
document problems, using appropriate ticketing systems. Escalate
problems to the appropriate organization or process, when required.
Utilize the current customer provided priority matrix as an order
to responding to service requests (e.g. trouble tickets).Core HW
and SW - Support for common, standard user workstations, and
associated software (standard/common configuration/build) deployed
throughout the organization. Review, maintain, and correct any
configurations that do not comply with AirForce and organizational
policies. Serve as a single source for Standard Desktop
Configuration (SDC) images. Control usage and install SDC on all
appropriate workstations.Build equipment in accordance with latest
SDC images and provide equipment install at user desktop.Ensure
Equipment Custodian Officer (ECO) or Unit Software License Manager
(USLM) approves all hardware and software prior to use.Handheld
Wireless Devices - Support wireless devices (e.g. smart phones,
cellular air cards, etc.) users. To include service setup,
maintenance, and end user support.Specialized Network Support -
Support special network user devices and other mission systems and
applications deployed within an unclassified/classified environment
or network.Remote Desktop Management - Support capabilities
allowing assumption of control of an end user device for problem
analysis and resolution.Moves, Add's and Changes (MAC) requests -
Provide specialized support for increasing, decreasing, deleting,
and adding, location adjustment of services for devices and
applications, and port security requirements.Email and Chat
Services - Design, install, operate, maintain, and support
messaging and, collaboration, including Government Personal
Electronic Devices/Tablets/Mobile Devices/etc., voice and data
plans, supporting servers, end-user mobile, anti-spam, and pop-up
solutions.Help Desk Intranet site - Maintain SharePoint helpdesk
intranet site, which contains information on standards, security
policies, technology ordering and technical tips and hints.Help
Desk Performance - Measure and provide weekly help desk performance
reports to--Task Lead, Service Desk Lead, or--COR. Provide
recommendations to make the help desk more efficient.Network Health
- Provide troubleshooting and resolution expertise to determine
network component and configuration issues/failures.Technical
Assistance - Provide technical assistance to
support--organizational program initiatives. Coordinate solutions
with team leads, supervisors, appropriate managers, specialists
and/or Contractor technicians.Customer Training - Provide formal,
informal, and On-the-Job Training, related to help desk
applications, to customers and Military/Government internal staff,
as required.Compliance - Ensure all systems comply with IAVA, IAVB,
and TCNO direction. This includes, but is not limited to,
reviewing, applying, testing, implementing patches, changes in
settings, and updating reporting databases.Utilize existing problem
prevention and workload reduction techniques. Recommend
enhancements to existing techniques and new techniques to
Government staff.Attend weekly meetings to update Government
leadership on status, issues, and resolutions as required.STIG
Compliance- Maintain software and hardware in accordance with
applicable Security Technical Implementation Guide (STIG)
guidance.Requires:1+ years of directly related experience
supporting help desk operations.Associates Degree in a related
technical discipline, or the equivalent combination of education,
technical certifications or training, or work experience.At a
minimum DoDD 8570.01-M and 8140 approved and registered IAT Level
II baseline certification, with preferred Security + CE to be
considered for this task order.--Scheduled Weekly Hours:40Travel
Required:NoneTelecommuting Options:Telecommuting Not AllowedWork
Location:USA TX San AntonioAdditional Work Locations:We are GDIT.
The people supporting some of the most complex government, defense,
and intelligence projects across the country. We deliver. Bringing
the expertise needed to understand and advance critical missions.
We transform. Shifting the ways clients invest in, integrate, and
innovate technology solutions. We ensure today is safe and tomorrow
is smarter. We are there. On the ground, beside our clients, in the
lab, and everywhere in between. Offering the technology
transformations, strategy, and mission services needed to get the
job done.GDIT is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or veteran status, or
any other protected class.
Keywords: General Dynamics Information Technology, San Antonio , Help Desk Technician TS/SCI Lackland AFB, TX, Professions , San Antonio, Texas
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Professions JobsTruck Driver CDL A Description: Job DescriptionNow Hiring Class A CDL Truck Drivers Hogan offers our CDL-A Truck Drivers: 7,500 Sign on Bonus for experienced drivers Average Company: Hogan Transportation Location: Elgin Posted on: 01/19/2021 Class A CDL - Team Truck Driver Description: Job DescriptionTeam drivers in Schneider's Van Truckload Division are among the highest compensated in the fleet up to 0.57 per mile starting pay and an average of 5500 miles per week and 1100 miles (more...) Company: Schneider Location: Austin Posted on: 01/19/2021 Truck Driver CDL A Description: Job DescriptionNow Hiring Class A CDL Truck Drivers Hogan offers our CDL-A Truck Drivers: 7,500 Sign on Bonus for experienced drivers Average Company: Hogan Transportation Location: Johnson City Posted on: 01/19/2021 Class A CDL - Dedicated Night Truck Driver Description: Job DescriptionThis Dedicated truck driver position features weekly home time, up to 0.455 per mile with a weekly performance pay up to 0.04 per mile and a predictable work schedule. Dedicated truckers (more...) Company: Schneider Location: Austin Posted on: 01/19/2021 Pharmacy Technician Description: We Are Hiring br br Ascension is looking for a Pharmacy Technician to support our new Mail-Order Pharmacy. Opening early in 2021 Full Time - Day - Austin, TX br What You Will Do br br Company: Ascension Location: Austin Posted on: 01/19/2021 Delivery Driver - No Experience Needed Description: Your time. Your Goals. br What is DoorDash br Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, (more...) Company: Doordash Location: Canyon Lake Posted on: 01/19/2021 Truck Driver CDL A Description: Now Hiring Class A CDL Truck Drivers Hogan offers our CDL-A Truck Drivers: ul li 7,500 Sign on Bonus for experienced drivers li Average Annual pay of Company: Hogan Transportation Location: Taylor Posted on: 01/19/2021 Lyft Driver - Earn Extra Cash Description: Job DescriptionWhat is Lyft Lyft is a platform that connects drivers with individuals and organizations that need rides. In addition to helping passengers get from A to B, in select markets drivers may (more...) Company: Lyft Location: Luling Posted on: 01/19/2021 Favor- -Delivery- -Driver (No Experience Needed & Flexible) Description: Are you looking for a flexible way to earn extra cash daily, make your own schedule, and provide a great experience to customers, all while having fun Company: Favor Location: Burnet Posted on: 01/19/2021 Truck Driver CDL A Description: Job DescriptionNow Hiring Class A CDL Truck Drivers Hogan offers our CDL-A Truck Drivers: 7,500 Sign on Bonus for experienced drivers Average Company: Hogan Transportation Location: Jarrell Posted on: 01/19/2021 |