Jr. Help Desk Analyst (SECRET CLEARANCE REQ)

Company: cFocus Software Incorporated
Location: San Antonio
Posted on: February 22, 2021

Job Description:

THIS POSITION REQUIRES A DEPARTMENT OF DEFENSE INTERIM SECRET OR SECRET CLEARANCE.PLEASE DO NOT APPLY IF YOU DON'T HAVE A SECRET CLEARANCE.cFocus Software is seeking a Jr. Help Desk Analyst to support our Tier 1 Help Desk for US Army North, located at Fort Sam Houston, a US Army post in San Antonio, TX:Required Qualifications:* SECRET or Interim SECRET security clearanceDesired Qualifications:* 1+ years of IT experience* Experience with smart phone configurationThe Jr. Help Desk Analyst provides dedicated support for smart phones. This is a high-visibility, no-fail responsibility, and smart phones are a key senior leader communications capability. The Jr. Help Desk Analyst shall:* Provide dedicated service to mobile users by providing initiation, on-boarding, and management of wireless devices under the Department of Defense (DoD) Mobility Unclassified Capability (DMUC) program.* Perform identity and encryption certificate management under the PureBred program.Safeguard mobile devices.Register and maintain an account on the wireless vendor's Enterprise Portal.* Configure devices with the correct wireless vendor services, DMUC access, and the Purebred app.* Contact users to pick up their devices, and issue the devices to the users.* Ensure users sign accountability and terms of use documentation.* Provide informal user training, to include accessing DMUC and Purebred.* Assist users in the operation and troubleshooting of existing devices, to include restoring non-functional devices.* Adjust device service features using the wireless vendor's Portal within 2 working days of the request.* Maintain accurate device details (number, service features, ICCID, user name, user location) on the wireless vendor's Portal.At cFocus Software, we take good care of our employees!! We offer a generous benefits package including:* 3 weeks of paid leave* 401(k) with 4% employer match* Medical/Dental/Vision insurance coverage* Life/Long Term/Short Term Disability Insurance* Annual training* Spot bonuses, generous Xmas party giftsIn response to COVID-19: Please note we are actively hiring during this time. We are able to offer a virtual interview process to ensure potential candidates will remain safe.Powered by JazzHRoIDpDuaXDY

Keywords: cFocus Software Incorporated, San Antonio , Jr. Help Desk Analyst (SECRET CLEARANCE REQ), Professions , San Antonio, Texas