Jr. Help Desk Analyst (SECRET CLEARANCE REQ)
Company: cFocus Software Incorporated
Location: San Antonio
Posted on: February 22, 2021
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Job Description:
THIS POSITION REQUIRES A DEPARTMENT OF DEFENSE INTERIM SECRET OR
SECRET CLEARANCE.PLEASE DO NOT APPLY IF YOU DON'T HAVE A SECRET
CLEARANCE.cFocus Software is seeking a Jr. Help Desk Analyst to
support our Tier 1 Help Desk for US Army North, located at Fort Sam
Houston, a US Army post in San Antonio, TX:Required
Qualifications:* SECRET or Interim SECRET security clearanceDesired
Qualifications:* 1+ years of IT experience* Experience with smart
phone configurationThe Jr. Help Desk Analyst provides dedicated
support for smart phones. This is a high-visibility, no-fail
responsibility, and smart phones are a key senior leader
communications capability. The Jr. Help Desk Analyst shall:*
Provide dedicated service to mobile users by providing initiation,
on-boarding, and management of wireless devices under the
Department of Defense (DoD) Mobility Unclassified Capability (DMUC)
program.* Perform identity and encryption certificate management
under the PureBred program.Safeguard mobile devices.Register and
maintain an account on the wireless vendor's Enterprise Portal.*
Configure devices with the correct wireless vendor services, DMUC
access, and the Purebred app.* Contact users to pick up their
devices, and issue the devices to the users.* Ensure users sign
accountability and terms of use documentation.* Provide informal
user training, to include accessing DMUC and Purebred.* Assist
users in the operation and troubleshooting of existing devices, to
include restoring non-functional devices.* Adjust device service
features using the wireless vendor's Portal within 2 working days
of the request.* Maintain accurate device details (number, service
features, ICCID, user name, user location) on the wireless vendor's
Portal.At cFocus Software, we take good care of our employees!! We
offer a generous benefits package including:* 3 weeks of paid
leave* 401(k) with 4% employer match* Medical/Dental/Vision
insurance coverage* Life/Long Term/Short Term Disability Insurance*
Annual training* Spot bonuses, generous Xmas party giftsIn response
to COVID-19: Please note we are actively hiring during this time.
We are able to offer a virtual interview process to ensure
potential candidates will remain safe.Powered by
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Keywords: cFocus Software Incorporated, San Antonio , Jr. Help Desk Analyst (SECRET CLEARANCE REQ), Professions , San Antonio, Texas
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