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Help Desk Analyst (SECRET CLEARANCE AND SECURITY+ CE REQ)

Company: cFocus Software Incorporated
Location: San Antonio
Posted on: February 24, 2021

Job Description:

THIS POSITION REQUIRES A DEPARTMENT OF DEFENSE INTERIM SECRET OR SECRET CLEARANCE.THIS POSITION ALSO REQUIRES A COMPTIA SECURITY+ CE CERTIFICATION.PLEASE DO NOT APPLY IF YOU DON'T HAVE A SECRET CLEARANCE AND A SECURITY+ CE CERTIFICATION.cFocus Software is seeking Help Desk Analysts to support our Tier 1 Help Desk for US Army North, located at Fort Sam Houston, a US Army post in San Antonio, TX:Required Qualifications:* SECRET or Interim SECRET security clearance* Active CompTIA Security+ ce certification or any certification that satisfies DoD 8570.01-M Information Assurance Technical (IAT) Level I requirements* 2 yrs. customer support experience* Must be willing to obtain (or already have) at least 1 Windows or Microsoft Office training certificateDesired Qualifications:* 2 years of IT Help Desk experience* Experience with Remedy Service Management* Experience/Understanding of ITILThe Help Desk Analyst position performs the following actions:* Answers Tier 1 Help Desk calls/emails/etc. and utilizes automated incident tracking system to record, track, and resolve or escalate work orders. Provides deskside support, assists users during briefings and events.* Configure, diagnose, reload, utilize troubleshoot and repair devices (Windows/Apple laptops, desktops, smart phones, tablets, printers, peripheral devices etc.), Army Gold Master approved software, DoD/NORTHCOM Enterprise products, Global Video System (GVS) and other ARNORTH collaboration devices, Cisco VPN, Active Directory, collaborative tools, OS images, etc. Implements ITIL Incident Management processes.* Utilize remote tools to connect to remote desktops. Applications include SCCM, and/or DameWare.* Deploy ARNORTH G6 approved baseline images.* Support user moves and changes, hardware/software deployments.At cFocus Software, we take good care of our employees!! We offer a generous benefits package including:* 3 weeks of paid leave* 401(k) with 4% employer match* Medical/Dental/Vision insurance coverage* Life/Long Term/Short Term Disability Insurance* Annual training* Spot bonuses, generous Xmas party giftsIn response to COVID-19: Please note we are actively hiring during this time. We are able to offer a virtual interview process to ensure potential candidates will remain safe.Powered by JazzHRrWonrJlbNk

Keywords: cFocus Software Incorporated, San Antonio , Help Desk Analyst (SECRET CLEARANCE AND SECURITY+ CE REQ), Professions , San Antonio, Texas

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