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Jr. Dispute Analyst

Company: Kelly Services
Location: San Antonio
Posted on: April 9, 2021

Job Description:

Ready, set, go. Put your career in motion with a great, new opportunity. Join the Kelly-- Professional & Industrial team as Jr. Dispute Analyst at a premier--Fortune 100 company in San Antonio, Texas. We're here every step of the way to help you and your career be the best it can be. Bring your energy, and find out what's next for you.Job SummaryThe Jr. Dispute Analyst protects the financial interests of the company and their members by researching, analyzing, and processing disputes and escalated inquiries in an attempt to recover funds for the member in accordance with all Regulatory Requirements and Association rules.--Job Duties/Tasks:

  • Resolves complex member disputes related to ATM Domestic, ATM International, PIN Point Of Sale, and Debit Card Signature disputes to ensure Regulatory compliance.
  • Handles all aspects of the Signature First Chargeback.
  • May handle Presentments, Arbitration Chargeback, Pre-Compliance, Compliance, Pre-Arbitration, Arbitration and Good Faith.
  • Maintains abreast of current Electronic Funds Transfer Act (Regulation E) and Bank Card Association Rules.
  • Investigates complex dispute claims in accordance with rules and regulations with a high degree of accuracy and within prescribed time limits.
  • Processes Provisional and/or Permanent Credit to member's account.
  • Provides and engages in customer service activities to determine member needs and provide appropriate resolution.
  • Communicates the results of dispute inquiry to a member in a professional manner.
  • Maintains comprehensive understanding of complex card industry rules and federal regulations, analyzes and recommends proper reason codes on all charge-backs and ensures accurate documentation is obtained to minimize the FSB exposure to loss.
  • Demonstrates analytical problem-solving skills by accurately identifying the issue and determining the best solution utilizing specific MasterCard rules and Federal Regulations in an attempt to recover funds on the member's behalf.
  • Performs all support tasks to ensure regulatory and MasterCard Association rules are met.
  • Seeks guidance from senior team members to resolve issues and to identify appropriate issues for escalation.--Work Conditions:
    • Position works in a professional office setting where work is conducted at a desk.
    • Position has contact with customers and third-party service providers through various channels. Customer interaction can be of a sensitive nature and stressful at times.
    • Daily work environment is extremely structured and requires extreme focus to ensure minimal to no errors to ensure member SLOs are met.
    • Extensive multi-tasking is required to complete daily work within assigned SLO.--Minimum Experience:
      • 2+ years of customer contact experience in a sales, military or call center environment via telephone and e-mail, including 1 year of industry related customer contact experience in a Banking or other Financial Services institution.
        • Intermediate knowledge of Windows operating system environment and Microsoft Office tools.
        • Intermediate knowledge of job specific systems and tools (e.g., Portal, Fidelity, etc.).
        • Proficient in MasterCard guidelines to include chargeback reason codes
        • Proficient in Regulation E and/or Z--Minimum Education:
          • High School Diploma or equivalent--Preferred Education:
            • Bachelor's degree--Preferred Experience:
              • 2+ years of industry related customer contact experience in a Banking or other Financial Services institution.
              • 6 months of Disputes and/or Deposit experience
              • Proficient knowledge of windows operating environment and Microsoft Office tools.
              • Proficient knowledge of job specific systems and tools (e.g. Portal, Fidelity, etc.).
              • Overall EE/FE rating on previous year Performance Evaluation--Additional Details:Full-time contract position, expected to last one year and looking for someone that can start right away.Schedule: Monday-Friday 8:00 a.m.-5:00 p.m.Location: This position with start remotely but once office is reopened will be required to work in the office.Location zip codes: 78228Pay Rate: $21-$23 per hourAs a Kelly employee, you'll have access to world-class perks, including:
                • Kelly-sponsored Affordable Care Act health care coverage available to eligible employees
                • Service bonus plan
                • Holiday pay plan
                • Weekly electronic pay options
                • Online training campus that provides more than 3,000 free courses to help improve and develop skills
                • Exclusive online employee community
                • Employee assistance program available at no cost
                • Corporate discounts
                • Transportation Spending AccountsWhy Kelly--?You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.About Kelly--At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

Keywords: Kelly Services, San Antonio , Jr. Dispute Analyst, Professions , San Antonio, Texas

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