Dispute Analyst Jr.

Company: Aerotek
Location: San Antonio
Posted on: April 9, 2021

Job Description:

Description:- Resolves complex member disputes related to ATM Domestic, ATM International, PINpoint of Sale, and Debit Card Signature disputes to ensure Regulatory compliance. Handles all aspects of the Signature First Chargeback. May handle Presentments, Arbitration Chargeback, Pre-Compliance, Compliance, Pre-Arbitration, Arbitration and Good Faith. Maintains abreast of current Electronic Funds Transfer Act (Regulation E) and Bank Card Association Rules. Investigates complex dispute claims in accordance with rules and regulations with a high degree of accuracy and within prescribed time limits. Processes Provisional and/or Permanent Credit to member's account. Provides and engages in customer service activities to determine member needs and provide appropriate resolution. Communicates the results of dispute inquiry to a member in a professional manner. Maintains comprehensive understanding of complex card industry rules and federal regulations, analyzes and recommends proper reason codes on all chargebacks and ensures accurate documentation is obtained to minimize the exposure to loss. Demonstrates analytical problem-solving skills by accurately identifying the issue and determining the best solution utilizing specific MasterCard rules and Federal Regulations to recover funds on the member's behalf. Performs all support tasks to ensure regulatory and MasterCard Association rules are met. Seeks guidance from team members to resolve issues and to identify appropriate issues for escalation.Skills:Customer service, Banking, Chargeback, Dispute resolutionTop Skills Details:Must Haves:- 2+ years recent Disputes experience- 2+ years Regulation E working knowledge- Customer Service experienceAdditional Skills & Qualifications:BVA:- experience with mastercard/visa guidelines- bachelor's degree- experience with vis resolve online or fidelity applicationsExperience Level:Entry Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, San Antonio , Dispute Analyst Jr., Professions , San Antonio, Texas