Help Desk Analyst

Company: PC Connection
Location: San Antonio
Posted on: April 9, 2021

Job Description:

Job Title Help Desk Analyst State Texas Description We have a new opening with one of our respected clients in San Antonio looking to hire ASAP! This is a direct hire opportunity for a level 1-2 Help Desk Admin. There is a short assessment process before the first interview. This company is growing...don't hesitate and send your resume to Lauren at to learn more! Some highlights of the role are below... Administers helpdesk software. Serves as the first point of contact for all user related inquires to the network and data operations platforms. Provides timely responsive support to users, to include, diagnoses of software, hardware, and peripheral device problems through recognition, research, isolation and resolution steps; determine the critical nature of the issue and assigns the issue to the appropriate area for prompt resolution. Efficiently and accurately tracks and documents issues thru to resolution, updating the helpdesk ticket and internal knowledge base while ensuring timely status updates to helpdesk ticket owner. Answers user questions by applying knowledge of computer software, hardware, peripheral devices, network protocol, and procedures. Installs personal computers, software, hardware, peripherals and components, as needed. Assists with the development of helpdesk departmental procedures. Connection, Inc. and all of its subsidiary companies are committed to equal opportunity and proud to be affirmative action employers. All qualified applicants will receive consideration for employment, without regard to race, sex (including pregnancy), color, religion, age, national origin, ancestry, physical or mental disability status, medical condition, sexual orientation, marital status, protected veteran status, and all other characteristics protected by applicable state and federal law. Requirements Requirements: Must have High School Diploma or equivalency. Must have an A+ certification or minimum of three (3) years help desk experience. The ability to recognize and troubleshoot personal computer problems. Experience loading and configuring various software packages on desktop personal computers. HR Use Only

Keywords: PC Connection, San Antonio , Help Desk Analyst, Professions , San Antonio, Texas