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IT Technician Level 1

Company: Deltra Systems, LLC
Location: San Antonio
Posted on: November 22, 2021

Job Description:

DESCRIPTION:The IT Technician Specialist Level 1 provides technical support to the Deltra Systems customer base as well as support internal administrative processes.PRIMARY DUTIES:

  • Assist RMM technicians with AV, Patch Management and Backups
  • Support multi-function, laser and ink printers
  • Install, repair and support computers based on Windows 10
  • Install Windows based applications, such as Microsoft Office, Intuit Quickbooks
  • Install, troubleshoot and support Email Clients, such as Outlook
  • Maintain customer asset list
  • Maintain an inventory of electronics components needed to make timely repairs.
  • Accept incoming customer service requests as assigned through the help desk system in a timely manner
  • Use the help desk system to document, track and resolve incoming customer requests (tickets) to customer satisfaction
  • Refer complex problems to Upper-level technical support.
  • Read and interpret network diagrams, software documentation and hardware documentation to provide required technical support
  • Promote and recommend Deltra Systems as the source for equipment requests to all customers
  • Report customer satisfaction and feedback to technical services managerGENERAL SKILLS:
    • Skilled installation, repair, and support of Windows desktop computers and printers
    • Ability to effectively communicate with customers in a friendly and cordial manner
    • Ability to put customer at ease in order to assist them with problem resolution.
    • Ability to work and communicate effectively with fellow employees in a friendly and cordial manner
    • Self-motivated to minimize supervision
    • Innovative in order to provide company and customers with efficient services and products
    • Keeps to schedules on time such as arriving to work and customer job-sites.
    • Desire and ability to learn new IT related technologiesEXPERIENCE:
      • Basic understanding of Windows based computers
        • Basic understanding of Ethernet CAT5e cabling
        • Basic understanding of Uninterruptible Power Supply (UPS)
        • Ability to systematically troubleshoot computers and printers
        • Ability to load Windows desktop operating systems, as well as drivers
        • Basic understanding of TCP/IP protocol
        • Basic understanding of DHCP
        • Basic understanding of DNS
        • Basic understanding of Email clients such as Outlook
        • 1 year experience in installation, repair and support of Windows based computers and printersEDUCATION:The following are education and certification requirements.
          • High School Diploma or equivalentThe following are preferred, but not required, education and certification levels.
            • CompTIA A+ certification
              • CompTIA Network+ certification
                • CompTIA Security+ certificationJob Type: Full-timePay: $18.00 - $21.00 per hourBenefits:
                  • Dental insurance
                  • Health insurance
                  • Life insurance
                  • Retirement plan
                  • Vision insuranceSchedule:
                    • 8 hour shift
                    • Monday to FridayEducation:
                      • High school or equivalent (Preferred)Experience:
                        • Help desk: 1 year (Preferred)
                        • Windows: 1 year (Preferred)Work Location: One location

Keywords: Deltra Systems, LLC, San Antonio , IT Technician Level 1, Professions , San Antonio, Texas

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