IT Technician Level 1

Company: Deltra Systems, LLC
Location: San Antonio
Posted on: November 22, 2021

Job Description:

DESCRIPTION:The IT Technician Specialist Level 1 provides technical support to the Deltra Systems customer base as well as support internal administrative processes.PRIMARY DUTIES:

• Assist RMM technicians with AV, Patch Management and Backups
• Support multi-function, laser and ink printers
• Install, repair and support computers based on Windows 10
• Install Windows based applications, such as Microsoft Office, Intuit Quickbooks
• Install, troubleshoot and support Email Clients, such as Outlook
• Maintain customer asset list
• Maintain an inventory of electronics components needed to make timely repairs.
• Accept incoming customer service requests as assigned through the help desk system in a timely manner
• Use the help desk system to document, track and resolve incoming customer requests (tickets) to customer satisfaction
• Refer complex problems to Upper-level technical support.
• Read and interpret network diagrams, software documentation and hardware documentation to provide required technical support
• Promote and recommend Deltra Systems as the source for equipment requests to all customers
• Report customer satisfaction and feedback to technical services managerGENERAL SKILLS:
  • Skilled installation, repair, and support of Windows desktop computers and printers
  • Ability to effectively communicate with customers in a friendly and cordial manner
  • Ability to put customer at ease in order to assist them with problem resolution.
  • Ability to work and communicate effectively with fellow employees in a friendly and cordial manner
  • Self-motivated to minimize supervision
  • Innovative in order to provide company and customers with efficient services and products
  • Keeps to schedules on time such as arriving to work and customer job-sites.
  • Desire and ability to learn new IT related technologiesEXPERIENCE:
    • Basic understanding of Windows based computers
      • Basic understanding of Ethernet CAT5e cabling
      • Basic understanding of Uninterruptible Power Supply (UPS)
      • Ability to systematically troubleshoot computers and printers
      • Ability to load Windows desktop operating systems, as well as drivers
      • Basic understanding of TCP/IP protocol
      • Basic understanding of DHCP
      • Basic understanding of DNS
      • Basic understanding of Email clients such as Outlook
      • 1 year experience in installation, repair and support of Windows based computers and printersEDUCATION:The following are education and certification requirements.
        • High School Diploma or equivalentThe following are preferred, but not required, education and certification levels.
          • CompTIA A+ certification
            • CompTIA Network+ certification
              • CompTIA Security+ certificationJob Type: Full-timePay: $18.00 - $21.00 per hourBenefits:
                • Dental insurance
                • Health insurance
                • Life insurance
                • Retirement plan
                • Vision insuranceSchedule:
                  • 8 hour shift
                  • Monday to FridayEducation:
                    • High school or equivalent (Preferred)Experience:
                      • Help desk: 1 year (Preferred)
                      • Windows: 1 year (Preferred)Work Location: One location

Keywords: Deltra Systems, LLC, San Antonio , IT Technician Level 1, Professions , San Antonio, Texas