Remote Desktop Technician

Company: Argo Networks
Location: San Antonio
Posted on: January 16, 2022

Job Description:

***This position is mostly remote, but does require some office attendance.******COVID vaccination is required to be considered for this position.******We are hiring 2 different shifts currently: 10 a.m. - 7 p.m. & 12 noon to 9 p.m.***
Duties and Responsibilities

• Be able to work M-F 8 hour shift (exact time varies for each position) with a 1 hour lunch, and be "on-call" around 1 week or less per month from 9pm-8am M-F and all day/night on weekends
• Answer help desk phone calls and provide prompt support
• --Occasional on-site visits to clients to install or repair equipment
• Work with dispatch to prioritize and resolve customer issues
• Enter caller information into issue tracking system
• Track time and record relevant and detailed notes about issue and actions performed
• Remotely support customers via remote access software
• Update supervisor(s) when needed of any special customer needs or problems
• Configure client/server software
• Configure/Image new computers as needed
• Remotely troubleshoot and configure printers and printer sharing
• Troubleshoot VPN connectivity
• Remotely troubleshoot Internet connectivity (DSL, Cable, or T1); open trouble tickets with carriers for issues when needed and track and follow-through to resolution
• Remote firewall configuration updates
• Be accountable to customers and staff
• Be patient with customers whose technical skill levels may not be at your level, and have and demonstrate empathy while working with them
• Excellent written and oral communication skills for correspondence with customers, end users, and vendors
• Ability to follow detail instructions and processes; make suggestions for process optimization; Write detailed instructions for new processes
• Ability to set goals and achieve them
• Ability to work independently and in a team environment
• Be trustworthy and honest

Keywords: Argo Networks, San Antonio , Remote Desktop Technician, Professions , San Antonio, Texas