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Business Analyst Contract - 9 Month Engagement - Remote

Company: Lawrence Harvey
Location: San Antonio
Posted on: June 24, 2022

Job Description:

Our client is an American learning company and one of the "big three" educational publishers that provides customized educational content, software, and services for pre-K through postgraduate education, and are built on the pillar that education creates positive change. They operate in 28 countries, have more than 3,900 employees globally, and offer products and services to over 135 countries in 60+ languages.
They are looking for a Business Analyst to support their Digital Innovation Team.
The Business Analyst (BA) is a results-oriented, highly organized individual with a passion and capability for contributing to the development of world-class learning solutions, delivered on-time, on-scope and on-quality. The BA is a self-directed team member with demonstrated leadership potential to effectively work across multiple teams, products, and/or platforms. As a BA with our client's K-12 Intervention portfolio, you will enable the agile teams you work with to build engaging products to address the needs of struggling students. The BA will play a key role gathering requirements, analyzing workflow and processes, and writing user stories and test plans. In this role, you will also help your teams develop healthy, productive, and effective ways of working together.
What will you do?:

  • Work with product leadership to understand and infuse project goals, problem statement(s), and prioritization into the work of the team.
  • Participate in user research and UX sessions, synthesizing feedback into actionable requirements and stories.
  • Coordinate with supporting teams, including academic design teams, to prioritize and flesh out program-specific requirements.
  • Facilitate cross-team meetings and communication.
  • Write user stories (requirements, acceptance criteria) based on inputs from customers, sales, and other stakeholders.
  • Maintain and groom the backlog with engineers, insuring JIRA tickets are properly labeled and organized.
  • Serve as scrum master, leading agile ceremonies such as standup, retro, sprint planning, grooming etc.
  • Support team members to keep work moving forward, removing blockers, and organizing time to address issues.
  • Monitor the health of the team, looking for opportunities to address continuous improvement.
  • Ensure quality of user stories and features before they are released.
  • Prepare release notes to communicate enhancements, new features, and bugs being addressed in each release.
  • Demonstrate user empathy through the prioritization of customer-reported and production issues. Manage defect triage and communication, ensuring resolutions meets SLAs.
  • Work with the team to facilitate release management and communication.
  • Participate in continuous discovery exercises, including performing competitive analysis and regularly reviewing usage analytics and customer interaction data.
    What can you bring to the role?:
    • Bachelor's degree or equivalent experience and education
    • Attention to detail, organization
    • Excellent written and verbal communication
    • A curious mind, seeking out clarity and deeper understanding
    • Demonstrated success managing multiple projects
    • A self-starter who works proactively to understand and address the challenges/opportunities ahead of the team
    • 1-2 years experience in product management with Agile-based software development teams, or equivalent
    • Experience in Ed Tech, Education, or Digital Content Development a plus

Keywords: Lawrence Harvey, San Antonio , Business Analyst Contract - 9 Month Engagement - Remote, Professions , San Antonio, Texas

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