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IT Support Analyst - Remote (2nd Shift) - Remote Capable

Company: CURO Financial Technologies Corp
Location: San Antonio
Posted on: June 26, 2022

Job Description:

CURO Financial Technologies is one of the largest, fastest growing providers of short-term loans and financial services in the United States and Canada. Our licensed, direct lending products and heightened customer service focus are at the core of what we offer.We have an upbeat, friendly and fast-paced environment. Our employees are excited to be a part of the CURO family, as evidenced by our low turnover rates and energized company culture. We've consistently grown well ahead of other short-term loan lenders and are primed for continued growth and enduring success.Come and work for a Fintech company that has distinguished itself from competitors with quality product offerings, genuine customer service, robust operating systems, state-of-the-art call center, and a track record of new product innovation!We are seeking candidates in the immediate Wichita commutable area.Our IT Support team helps our employees over the phone resolve proprietary point-of-sale application, hardware, and peripherals issues for our 3,999+ employees, and 400+ stores throughout the US and Canada.2nd Shift Work Schedule: Tuesday - Saturday, 3:00pm to midnight. Shifts are subject to change. We are seeking applicants with the flexibility to start working as early as 6am or at start time as late as 9am. We provide an one hour lunch within a 9 hour work day.Training Schedule: Monday - Friday 8a to 5p for 3 to 4 weeks, virtual (but prefer onsite training in Wichita, KS)Remote or Hybrid: You Choose! If you live near our office, located near 37th Street and North Ridge Road in Wichita, you may choose remote or a hybrid schedule working at our office some days and at home other days. If outside of this area, you will be 100% remote.What You Will Be Doing

  • Provide first level support for PCs, standard and proprietary software/applications, network connectivity, and peripherals such as printers, achieving and maintaining a high level of customer service and first call resolution.
  • Act as central point of contact between the customer and IT.
  • Utilize the company's issue tracking system to document customer contacts, issues, and requests. Ensure proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues.
  • Perform support and maintenance either remotely or at the customer's location to resolve problems using basic troubleshooting and technical skills.
  • Adhere to workflow and service level expectations between teams to resolve issues in a timely manner. Understand the critical nature of the business and makes every reasonable effort to achieve defined service level agreement expectations and/or provide acceptable workarounds.
  • Utilize IT knowledgebase as a part of troubleshooting and researching customer issues, and shares knowledge with customers and colleagues by submitting frequently asked questions for publication.
  • May participate in release/regression testing of proprietary applications.
  • Works a flexible schedule, including on-call support.What You Should Have
    • Associate's Degree from an accredited college, university or technical college
    • Minimum of one year of related work experience in a customer service environment
    • Good understanding of common desktop operating systems, software and hardware products such as Windows 10, Outlook, web applications support, Office 2010, Dell PCs/laptops, and network printers
    • Good understanding of Active Directory and experience performing basic functions such as permissions and password changes
    • Experience performing basic network troubleshooting in an enterprise environment
    • Ability to learn and utilize new applications and software systems effectively and efficiently
    • Ability to quickly understand problems identified and select appropriate resolutionWhat Will Set You Apart
      • Experience with Citrix and Citrix Management Console
      • Basic understanding of Exchange
      • Microsoft Certified Professional, Network + and/or A+ Certification preferredLearn MoreCompany Overview and History: Financial Technologies Corp Supports Equal Employment Opportunity. CURO Financial Technologies Corp (dba Speedy Cash, Rapid Cash, Cash Money, LendDirect, Av--o Credit, Opt+ and Revolve Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state or local law where a particular employee works. In addition, it is the policy of CURO Financial Technologies Corp to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state law where a particular employee works.This employer participates in E-Verify.NOTICE: Please upload your resume in .pdf or .doc format.

Keywords: CURO Financial Technologies Corp, San Antonio , IT Support Analyst - Remote (2nd Shift) - Remote Capable, Professions , San Antonio, Texas

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