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Operations Analyst II

Company: SPECTRUM
Location: San Antonio
Posted on: August 7, 2022

Job Description:

JOB SUMMARY
Responsible for gathering data from various systems and sources to perform financial analysis, trending, forecasting, and business impact. Reviews data, programs and initiatives that support and enhance the Company's commitment to customer satisfaction and revenue growth.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently, support all efforts to simplify and enhance the customer experience.

Perform analysis, trending and communication of key performance indicators and business initiatives.

Monitor and review reports and records of activities to ensure progress is being accomplished toward specified program/project objectives and recommend changes in methodology as required to attain business objectives.

Make recommendations based on data for process improvement and strategic business decision making.

Create company-wide benchmark reports and interprets results in order to improve overall operations.

Create reports and data driven presentations with impact - identifies trends and occurrences in data and translates findings into various mediums including text, charts, graphs, displays, tables.

Investigate and perform root cause analysis of complex nature.

Compile Executive level reporting as required.

Individual will work with various call centers and cross-functional departments.

Perform other duties as requested by supervisor.

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to analyze key performance indicators/metrics
Ability to manage multiple projects
Ability to prioritize and organize effectively
Ability to make decisions and solve problems while working under pressure
Ability to maintain confidentiality
Ability to use personal computer and software applications (i.e. MS Office, Visio, etc.)
Proficiency in data analysis, report creation
Knowledge of general accounting and billing procedures

Required Education
Bachelor's Degree in Business, Statistics, Math, Economics or related field, equivalent training, education and experience

Required Related Work Experience and Number of Years
Quantitative analysis experience - 2+

PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Knowledge of call center metrics and key performance indicators
Knowledge of cable television products and services
Knowledge of cable billing systems

WORKING CONDITIONS
Office environment

PHYSICAL AND MENTAL REQUIREMENTS
Physical Requirements
Vision ability close vision, peripheral vision, and ability to adjust focus
BDA340 314811 314811BR

Keywords: SPECTRUM, San Antonio , Operations Analyst II, Professions , San Antonio, Texas

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