Operations Analyst II
Location: San Antonio
Posted on: August 7, 2022
Responsible for gathering data from various systems and sources to
perform financial analysis, trending, forecasting, and business
impact. Reviews data, programs and initiatives that support and
enhance the Company's commitment to customer satisfaction and
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently, support all efforts to simplify and
enhance the customer experience.
Perform analysis, trending and communication of key performance
indicators and business initiatives.
Monitor and review reports and records of activities to ensure
progress is being accomplished toward specified program/project
objectives and recommend changes in methodology as required to
attain business objectives.
Make recommendations based on data for process improvement and
strategic business decision making.
Create company-wide benchmark reports and interprets results in
order to improve overall operations.
Create reports and data driven presentations with impact -
identifies trends and occurrences in data and translates findings
into various mediums including text, charts, graphs, displays,
Investigate and perform root cause analysis of complex nature.
Compile Executive level reporting as required.
Individual will work with various call centers and cross-functional
Perform other duties as requested by supervisor.
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to communicate orally and in writing in a clear and
Ability to analyze key performance indicators/metrics
Ability to manage multiple projects
Ability to prioritize and organize effectively
Ability to make decisions and solve problems while working under
Ability to maintain confidentiality
Ability to use personal computer and software applications (i.e. MS
Office, Visio, etc.)
Proficiency in data analysis, report creation
Knowledge of general accounting and billing procedures
Bachelor's Degree in Business, Statistics, Math, Economics or
related field, equivalent training, education and experience
Required Related Work Experience and Number of Years
Quantitative analysis experience - 2+
Preferred Skills/Abilities and Knowledge
Knowledge of call center metrics and key performance indicators
Knowledge of cable television products and services
Knowledge of cable billing systems
PHYSICAL AND MENTAL REQUIREMENTS
Vision ability close vision, peripheral vision, and ability to
BDA340 314811 314811BR
Keywords: SPECTRUM, San Antonio , Operations Analyst II, Professions , San Antonio, Texas
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