Techno Functional Consultant
Company: Wipro Technologies
Location: San Antonio
Posted on: January 26, 2023
Job Description:
Role PurposeThe purpose of this role is to provide solutions and
bridge thegap between technology and business know-how to deliver
any clientsolutionDo
- Bridging the gap between project and support teams
throughtechno-functional expertise
- For a new business implementation project, drive the end to
endprocess from business requirement management to integration
&configuration and production deployment
- Check the feasibility of the new change requirements and
provideoptimal solution to the client with clear timelines
- Provide techno-functional solution support for all the
newbusiness implementations while building the entire system from
thescratch
- Support the solutioning team from architectural design,
coding,testing and implementation
- Understand the functional design as well as technical design
andarchitecture to be implemented on the ERP system
- Customize, extend, modify, localize or integrate to the
existingproduct by virtue of coding, testing & production
- Implement the business processes, requirements and
theunderlying ERP technology to translate them into ERP
solutions
- Write code as per the developmental standards to decide upon
theimplementation methodology
- Provide product support and maintenance to the clients for
aspecific ERP solution and resolve the day to day queries/
technicalproblems which may arise
- Create and deploy automation tools/ solutions to ensure
processoptimization and increase in efficiency
- Sink between technical and functional requirements of
theproject and provide solutioning/ advise to the client or
internal teamsaccordingly
- Support on-site manager with the necessary details wrt
anychange and off-site support
- Skill upgradation and competency building
- Clear wipro exams and internal certifications from time to
timeto upgrade the skills
- Attend trainings, seminars to sharpen the knowledge
infunctional/ technical domain
- Write papers, articles, case studies and publish them on
theintranetStakeholder InteractionStakeholder TypeStakeholder
IdentificationPurpose of InteractionInternalLead
ConsultantReporting & updatesOnsite Project Manager/ Project
TeamsTo provide off-site support and inputs as per client
requirementsExternalClientsFor solutioning and provide
supportDisplayLists the competencies required to perform this role
effectively:
- Functional Competencies/ Skill
- Systems Thinking - Understanding of the Wipro
system(interrelatedness, interdependencies and boundaries) and
perform problemsolving in a complex environment - Competent
- Leveraging Technology - In-depth knowledge of and mastery
overtechnology domain that commands expert authority
respect-Master
- Functional/Technical Knowledge - Specific to the functional and
ERPsystem in depth knowledge of the function processes and system
and ERPfunctionality-MasterCompetency LevelsFoundationKnowledgeable
about the competency requirements. Demonstrates (inparts)
frequently with minimal support and guidance.CompetentConsistently
demonstrates the full range of the competencywithout guidance.
Extends the competency to difficult and unknownsituations as
well.ExpertApplies the competency in all situations and is serves
as a guideto others as well.MasterCoaches others and builds
organizational capability in thecompetency area. Serves as a key
resource for that competency and isrecognised within the entire
organization.
- Behavioral Competencies
- Formulation & Prioritization
- Innovation
- Managing Complexity
- Client centricity
- Execution Excellence
- Passion for ResultsDeliverNo.Performance
ParameterMeasure1.Contribution to customer projectsQuality, SLA,
ETA, no. of tickets resolved, problem solved, # ofchange requests
implemented, zero customer escalation, CSAT2.AutomationProcess
optimization, reduction in process/ steps, reduction in no.of
tickets raised3.Skill upgradation# of trainings & certifications
completed, # of papers, articleswritten in a quarter Process
Transformation Execution
Keywords: Wipro Technologies, San Antonio , Techno Functional Consultant, Professions , San Antonio, Texas
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